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j F STUPID avg pop up message "Fix Common PC Problems"
I'm beginning to detest AVGs messages!
First, as SOON as my PC fully loads, AVG IMMEDIATELY starts throwing whichever message avg wants to send "everyday". DELAY THIS BY 15 MINUTES! AVG is NOT the most important thing that I want to do when I turn on my PC!
Second, AVG does this MULTIPLE TIMES A DAY! ONE is ENOUGH!
Third, tonight's message is "Fix Common PC Problems". Well, guess what? AVG programmers FORGOT TO PUT CANCEL OR NO ON THIS SCREEN! So there it sits, OPEN, an hour later, taking up my system resources. I SHOULD NOT HAVE TO RE-START MY PC JUST TO GET RID OF AN AVG MESSAGE!
Fourth, these messages are turning off people who OTHERWISE LOVE your program!
TURN OFF THE NON-CRITICAL MESSAGES!! IF i WANT TO DO SOMETHING EXTRA WITH AVG, I KNOW HOW TO RESEARCH AND FIND IF AVG CAN DO IT FOR ME.
Now, I need to go restart my PC and PRAY YOUR MESSAGE GOES AWAY. THANKS A LOT FOR THE INCONVENIENCE!
First, as SOON as my PC fully loads, AVG IMMEDIATELY starts throwing whichever message avg wants to send "everyday". DELAY THIS BY 15 MINUTES! AVG is NOT the most important thing that I want to do when I turn on my PC!
Second, AVG does this MULTIPLE TIMES A DAY! ONE is ENOUGH!
Third, tonight's message is "Fix Common PC Problems". Well, guess what? AVG programmers FORGOT TO PUT CANCEL OR NO ON THIS SCREEN! So there it sits, OPEN, an hour later, taking up my system resources. I SHOULD NOT HAVE TO RE-START MY PC JUST TO GET RID OF AN AVG MESSAGE!
Fourth, these messages are turning off people who OTHERWISE LOVE your program!
TURN OFF THE NON-CRITICAL MESSAGES!! IF i WANT TO DO SOMETHING EXTRA WITH AVG, I KNOW HOW TO RESEARCH AND FIND IF AVG CAN DO IT FOR ME.
Now, I need to go restart my PC and PRAY YOUR MESSAGE GOES AWAY. THANKS A LOT FOR THE INCONVENIENCE!
You miss the point!
1. Users' PCs should NOT be taken over by a pop-up from a legitimate, respected program/company.
2. USERS SHOULD NOT NEED TO WAIT "A COUPLE DAYS" FOR IT TO DISAPPEAR!!!
3. The box contains NO BUTTONS--- not Accept, not Ignore, not CANCEL. Therefore, this "campagn" FAILS because there are NO BUTTONS. What a wasted effort. IF a customer wants what your selling, but CANNOT because there is NO ACCEPT BUTTON, then AVG just annoyed the heck out of a potential paying customer!
END THIS CAMPAIGN NOW--- GO FIX THE SCREEN SO IT HAS ACCEPT, LATER, IGNORE, CANCEL BUTTONS ON IT ! My gawd, simple linking. Your company doesn't need to annoy people because of AVG's incompetence and failure to provide working links identified with clickable links!
Come on!
My user ID for this forum is J.F.
If this continues, it's a reason to drop all AVG applications.
TYhere has to be a way out, there has to be a way to stop these annoying messages!
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgread.me/1aZxsAV of the pop up to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgread.me/1aZxsAV of the pop up to assist you better.
Please feel free to contact us for any further assistance. Thank you.
I had to call. AVG had to escalate it, because the teeny tiny x on the AVG pop up does NOT work. The Senior AVG team had to do Remote and uncheck start up items etc. for the AVG program.
By the way, I've now had 3 separate types of AVG pop ups that would not stop. Each time required I call, get to escalation, do Remote, etc.
The only nice comment I have is the tech staff are very nice.
BUT the developers should not have pop up problems occur in the first place! Most of mine occurred after the forced auto uninstall of the old and auto install of the new 2016 AVG Free.
Call them... they'll fix it. Of course, my 3 calls meant nearly 6 hours total of being on the phone with them, plus time for the Remote help. Like I don't have better things to do than spend time on AVG programming errors.
JF
We understand your situation. Upon carefully reviewing your account, we see that you have got connected to our remote technician and your issue have been fixed. If you get the pop up again please contact them back they will escalate the issue. Also you can send us your valuable feedback to us http://www.avg.com/us-en/feedback-entry , so that we will forward it to our development team and they will work on it.
Please feel free to contact us for any further assistance. Thank you.
.
I'm giving them a couple of weeks to come up with a fix. If not, I'll simply dump the product. It's as simple as that.
Yep I contact AVG; they make it stop for 24 hours. I contact AVG again; they make it stop for 24 hours. Just re-contacted AVG this morning!
I left the box (see Lazarus' post above) yesterday-- it stayed ALL day!
Tell Developers the box needs buttons for NO, OPT OUT, or GO AWAY. OR make the X-out clickable.
If a user doesn't click it the first 5 times, the user will not accept it after 10, 15, 20 times. By 5 times, users are annoyed!
What a huge waste of everyone's time and energy.
Sorry for the inconvenience caused. I assure you that your feedback has been submitted to our developers. Please feel free to contact us should you need any assistance. Thank you.
To help us assist you better with this situation, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.
Tech already had me do those steps (uninstall; reinstall; change start-up items; Escalation to Remote techs x3). Been all over "Run" (msconfig, appwiz.cpl, cmd) etc. Did SysInfo Tool--- twice.
PLEASE do not keep telling me to repeat the tech steps that have already been completed.
AGAIN, this is a DEVELOPER's issue. DEVs making the X on a box be working and clickable solves the issue for every user.
NOTE to Users, here is what was done for WinXPro SP3:
1. Uninstall > Reinstall
2. Use AVG Tech's Uninstall Tool > Reinstall - Takes more time to complete but makes a fresh copy.
3. In msconfig, start up items, they unchecked 3 items starting with ROC_ (Double check the URL - make sure the path says AVG). Check Selective Start Up. Restart PC.
4. In Add-Remove look for extra items from AVG. ASK their tech people what parts you can uninstall.
That was it, nothing more. But it is still a DEVELOPER issue. Provide NO button on offer screens!
TOPIC CLOSED for me (for now). Thank you.
We apologize for the inconvenience.
You can click on this link for the steps to change the frequency of the pop-up you receive from AVG http://support.avg.com/SupportArticleView?urlname=How-to-Change-the-Frequency-of-Pop-Up-Notifications
Thank you.
This was after at least 5 unsuccessful Remote sessions with AVG escalation team.
I finally stopped contacting AVG after an email address that I do not use on any website, but was open for a brief moment when one AVG Remote Tech was on my computer, is now trying to be hacked by people over in AVG's area of the world. This began after I agreed to Remote services.
Overall, I give AVG a grade F- for how poorly they handled my AVG problem with their numerous "campaigns" from January to July, and I call foul on any tech copying a person's private email address and putting that account at risk with hackers.
I am furious about what I went through. It's sad, because it is usually a great program.
We are sorry to hear about the inconvenience caused. We would like to assure you that your personal information is safe a secure with us as you would expect from a security company. We will never share your personal information with any third party that would put your identity at risk. Appreciate your understanding.