Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Dan HDan H 

AVG Admin shows all stations as offline if correct windows password is entered

But if the password is not entered then the error is displayed: 'Checking state failed: login or password is incorrect', except for one station where AVG was installed using a AVG admin generated installer. This station shows as Online if the username/password is incorrect/blank, but Offline if the username/password is correct!

Without username/password entered:
This image is not available because: You don’t have the privileges to see it, or it has been removed from the system

With username/password entered:
This image is not available because: You don’t have the privileges to see it, or it has been removed from the system
Alan BinchAlan Binch
Dan H, The AVG (SMB) support in the UK (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will probably deal with your query. Also, For a more direct contact method you may wish to try this new link (http://www.avg.com/gb-en/customer-support-business).
AVG Guru
David PhillipsDavid Phillips (Avast)
Hi Dan,

AVG admin uses WMI to query the stations. You can find a list of requirements and some troubleshooting steps on this FAQ: http://www.avg.com/gb-en/faq.num-5386

The problem is most commonly a firewall issue, you shouldn't need to enter any username or password.

Best Regards,

David.
Ask a question
Struggling with non-AVG technology? We can fix that, too!