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Kelly WithrowKelly Withrow 

Why can't I log into my avg account after verifying my email address per the instructions

Even though my account has been verified I still cannot log into my account.  I am also unable to use the forgot password function. I recieve this error: "There is a problem with your request. The information you submitted has already been used." What are the steps to have avg unlock this account or correct the issue.
Alan BinchAlan Binch
Kelly, When available, A member of the official AVG Community Support in Brno, Czech Rep.. (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru 
Kelly WithrowKelly Withrow
That was January 5th.  It is now January 10th and I don not see any reply, resolution, ideas. anything.  Not very good support for a product that costs almost $50 US just to use
ZbynekZbynek (Avast) 
Hi Kelly,
Your account seems to be ok and activated.
​Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks
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