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  • (AB) Alan Binch
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Reid RoperReid Roper 

Latest Update to AVG CloudCare agent preventing printing on Windows 8.1

With the most recent update to the AVG CloudCare agent version 2015.0.5751 we are having most of our users that use Windows 8.1 getting printing errors such as PCL XL Error... or GE Issued Warning...

We finally found the cause of this to be the Web and Email protection, as disabling those features allowed our users to print again.  

Has anyone else run into this problem?  
Alan BinchAlan Binch
Reid, The AVG (SMB) support in the UK (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will probably deal with your query @ their earliest convenience. Also, For a more direct contact method you may wish to try this new link (http://www.avg.com/gb-en/customer-support-business). You could also post this in the CloudCare community forum. It's available from the top of the portal under "AVG Community" (http://community.cloudcare.avg.com/index.php). The CloudCare product management team regularly monitor the forum so will be able to advise you and issues you are having.
AVG Guru
Reid RoperReid Roper
Alan, thanks for this update, We did orginally try to use the CloudCare community but when we go there, it tells us that we need to be logged into CloudCare.  Once we log into cloud care, and click on the AVG community link, it takes us back to the page that says we must be logged in through Cloudcare. As you can imagine this is highly annoying.  Any suggestions on how to access that part of the community?
 
Alan BinchAlan Binch
Reid, You could seek advice @ (http://www.avg.com/gb-en/customer-support-business).
AVG Guru
George PalingGeorge Paling (Avast)
Hi Reid,

This is a known bug with the mentioned components for which a fix will be released this week to resolve the problem with printing. We apologise for the inconvenience this has caused.

If you wish we can send you some files to replace on affected systems to resolve this now - if so, please confirm and we'll send instructions to your login address.

Thanks,

George
David DewyeaDavid Dewyea
Same Problem.  Will you post here when an update will resolve the problem?  If not, I would appreciate those files.
Chris HartleyChris Hartley
Me too, printing from Windows 8.1 64-bit to a HP Laserjet M1536, I got assorted PCL XL errors, and after reinstalling different printer drivers I discovered this page, disabled AVG and the printing went back to normal, so yes please, send me updated files!
Chris
Shaun MorrellShaun Morrell
Please get this fixed as our entire printing operation which uses HP4300's is down!! Having to switch off our antivirus to print is ludicrous! 
Reid RoperReid Roper
George,

Please send me the files as it is a major hassel to disable portions of the AV everyday just so people can print.
George PalingGeorge Paling (Avast)
Hi guys,

Apologies for the delay - I've sent the files with instructions to your login addresses. I've also added you all to the contact list for this issue so you're informed when the build is released.

Thanks,

George
Josh CartwrightJosh Cartwright

Hi George,
 

Please can I also be notified of the release of the build to fix this issue,

I have multiple customers affected by this issue and it needs fixing quickly,

Thanks,

Kind Regards,
George PalingGeorge Paling (Avast)
Hi Josh,

Files are on the way for you now and I've added you to the list.

Thanks,

George
ryan Simsonryan Simson

Hello,
I have the same exactly the same issue but on some windows 8 machines. Can the files be sent to fix this problem for me if available please

Kind regards
George PalingGeorge Paling (Avast)
Hi Ryan,

Added you to the list and sent the email.

Thanks,

George
Reid RoperReid Roper
George,

I have not recieved an email with this files.  Could you please resend?
George PalingGeorge Paling (Avast)
Hi Reid,

I've just tried to call you however got your answerphone. I've emailed your support@ address with the files now, let me know if you don't receive them.

Thanks,

George
Reid RoperReid Roper
George,

Still haven't received them.  It appears that the EXE file is being rejected by my SPAM filter.  Can you rename the .exe to something else and I can change the extension when I receive the file?
ZbynekZbynek (Avast) 
Hi Reid,
Please have a look at https://support.avg.com/answers?id=906b0000000D3XdAAK .
Thanks
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