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Chris Kelley 196 threat notifications from excluded locations
Hi,
I have 2015 AVG Ultimate and every time it does a scheduled or manual scan it reports back with 196 threats that belong to folders that I've excluded in advanced options. I want it to stop reporting them to me. I've chatted with tech support but they just tried to help me add an exception (which I had already done). I already have the exceptions set up and it doesn't do anything with what it finds, but I don't want it to scan those locations at all. This would save time on the scan and stop making me think I have problems that I really don't. Does anyone have any ideas? TIA!
I have 2015 AVG Ultimate and every time it does a scheduled or manual scan it reports back with 196 threats that belong to folders that I've excluded in advanced options. I want it to stop reporting them to me. I've chatted with tech support but they just tried to help me add an exception (which I had already done). I already have the exceptions set up and it doesn't do anything with what it finds, but I don't want it to scan those locations at all. This would save time on the scan and stop making me think I have problems that I really don't. Does anyone have any ideas? TIA!
What you can see in scan results are not detection, but notifications (it just informs you that those files are not scanned). You can disable them in Advanced AVG settings / in settings of particular scan click on "Set additional scan reports..." and untick "Report files or folders in Exceptions list as excluded".
Thanks
All Answers
Please feel free to contact us back should you need any further assistance.
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
1) Run the downloaded tool.
2) Click Accept to confirm the license agreement, and then click Continue.
3) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
4) Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
What you can see in scan results are not detection, but notifications (it just informs you that those files are not scanned). You can disable them in Advanced AVG settings / in settings of particular scan click on "Set additional scan reports..." and untick "Report files or folders in Exceptions list as excluded".
Thanks
I am happy to see that your issue is resolved.
Thanks for posting back.