Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Steve MillerSteve Miller 

Justcloud blocked by AVG

Why has AVG started bloacking Justcloud cloud back up storage solutions??
I have not been able to find a work around for stopping this happening. Even if I can install the application by disabling AVG temporarily as soon as it restarts then it removes the back up application. This is a legitimate back up solution and if I don't get a solution I will be forced to move away from AVG which is a shame as I have been a strong advocate of your solution to friends and family for several years.

Yours sadly

Steve
Alan BinchAlan Binch
Steve, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning).
AVG Guru
Kevin SaundersKevin Saunders
I've got same problem... unfortunately, I tried resolving by uninstalling JustCloud and now looking to download/install again.
Alan Binch / AVG Guru ... please advise.
OR
Why not upgrade AVG to recognise and allow JustCloud ???
Paul RokuskiePaul Rokuskie
Alan Binch, please advise a different solution. The article unfortunately is not helpful as AVG continually removes the EXE file used to set-up your back-up as you download it. JustCloud's backup app worked fine with AVG until early October 2014. Not sure when an update came out that caused this issue.
Alan BinchAlan Binch
@ Paul Rokuskie
Paul, Is the file being transferred into the virus vault?.
AVG Guru
ZbynekZbynek (Avast) 
Hi all,
Unfortunatelly this detection has been confirmed and it is not false detection.
Thanks
Daniel MerelDaniel Merel
What are you saying?  AVG considers Justcloud a threat?
that means I have to find another cloud service?
what cloud service's app is not a threat
Alan BinchAlan Binch
@ Daniel Merel
Daniel, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member [Zbynek] 
ZbynekZbynek (Avast) 
Hi Daniel,
Yes, but you don't have to change service, just add it to exeptions.
Thanks
Michael MechamMichael Mecham
Hi, do we have a workable solution to the JustCloud and AVG issue above?  Zbynek says "Unfortunatelly this detection has been confirmed and it is not false detection.", aside from uninstalling AVG, I've added folders and files for JustCloud's desktop app to AVG Exceptions, anything else need adding?
Thanks
ZbynekZbynek (Avast) 
Hi Michael,
That should be enough, let me know how it goes.
Thanks
Alan BinchAlan Binch
All Users
In connection with JustCloud AVG have now produced this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-MyPCBackup-and-JustCloud-as-a-Potentially-Unwanted-Program).
AVG Guru
Susan KrezelakSusan Krezelak
I followed AVG's article to place justcloud under exceptions but it still removes justcloud.  I am very frustrated at this point and I'm ready to ask for a refund!
Susan KrezelakSusan Krezelak
I forgot to say . . . I have been reinstalling justcloud for a few days now and everytime it seems fine until justcloud checks for an update then avg pops up and there goes my justcloud.  Gone again!
JanJan (Avast) 

Hi Susan, Could you please send me screenshot http://avgclick.me/createascreenshot of the detection window for further look? 

Thanks
William BenedictWilliam Benedict
Like everyone above, I am totally frustrated that Justcloud is being removed by AVGPRO as soon as it is turned on, without even asking me.

I upgraded my AVG Security to the 2015 version today. Then I downloaded and installed the latest version of Justcloud. It installed fine when AVG was disabled. But when I tried to add the "EXCEPTIONS", I was not allowed to add them and AVG kept giving a message about the command line having the wrong length; I am not a computer programer and I have no idea at all what this is about. AVG can we please get some help here?
ZbynekZbynek (Avast) 
Hi William,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks
Ryan DrydenRyan Dryden
Zbynek,
AVG keeps removing JustCloud even though I have added it as an exception - please see below. Thanks for your help. Ryan
Ryan DrydenRyan Dryden
Forgot the pics...AVG JustCloud Issue
Ryan DrydenRyan Dryden
More info - I added more exceptions and ran a scan and the justcloud shortcut no longer works - so I assume it deleted justcloude.exe...pg1

pg2
ZbynekZbynek (Avast) 
Hi Ryan,
Exeption is made for Residen Shield and scan, but it is detected by Identity protection, please make sure that Identity protection is ticked.
Thanks
 
Ask a question
Struggling with non-AVG technology? We can fix that, too!