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Adrian Forrester Firewall Filter Driver - AVG Internet Security 2013 Business Ed.
I have been rolling out AVG Internet Security 2013 Business Edition across our systems and have come across an issue I haven't been able to resolve.
One terminal previously had AVG Internet Security 2014 personal edition, which was uninstalled to make way for the new programs. However on installing 2013 there appears to be an issue with the AVG Filter Driver for the network adapter. It initially looks OK, until I reboot then AVG reports that there is an issue with the driver and the firewall fails to start. I have contacted support and not had a response. I would ask if anyone has had this issue to let me know how to resolve it.
For clarity, I have tried to uninstall and reinstall. I have tried repairing the installation. I have tried AVG Repair NDIS and finally I have tried removing, running AVG Remover and reinstalling.
I am running out of ideas to be honest, so any help would be appreciated.
The machine is running Windows 7 Pro. I got to the point of having no luck deleting folders (including the one listed above) and trying to clear down so much stuff I completed a factory restore on the PC to allow it to install OK. Not an ideal solution as we've had a few issues getting it back to where is was, functionality wise. But we've 'resolved' the problem.
Regards
Adrian
All Answers
AVG Guru
What is the operating system of the station? There have been issues with installing business edition over AVG 2014 on Windows 8 and windows 8.1 devices. If you rename this file: C:\Windows\System32\DriverStore\FileRepository\avgfwfd6.inf_amd64_c22f48d40158b85c
Then run a repair installation it should fix the issue. If it still persists please run this diagnostic tool: http://download.avg.com/filedir/util/AVG_SysInfo.exe
Click "save" once its completed and upload the data to our FTP server: http://www.avg.com/gb-en/faq.num-2142
Let us know the name of the file so that we can access the data.
Best Regards,
David Phillips.
AVG Technical Support.
The machine is running Windows 7 Pro. I got to the point of having no luck deleting folders (including the one listed above) and trying to clear down so much stuff I completed a factory restore on the PC to allow it to install OK. Not an ideal solution as we've had a few issues getting it back to where is was, functionality wise. But we've 'resolved' the problem.
Regards
Adrian