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Frank Kabierschke AVG Business Edition 2012 => License renewed => AVG Free Edition 2015 ?
Hello AVG,
I just renewed a 2yr. subscription for 75 nodes on AVG Business Edition 2012. I placed the new license key in "common settings...." in the AVG Datacenter and the chose to synchronize my settings with all nodes in the network. So far so good. After two days, I find that all machines have "upgraded" to AVG Free Edition 2015, including annoying pop-ups on ASK Toolbars and similar trash. In addition my network settngs are being ignored and eMail protection now leaves 75 users with empty eMails, because they are blocked by AVG.
I would like AVG to come up with a quick solution to get my company's network up and running again as soon as possible! Thank you!
Frank
I just renewed a 2yr. subscription for 75 nodes on AVG Business Edition 2012. I placed the new license key in "common settings...." in the AVG Datacenter and the chose to synchronize my settings with all nodes in the network. So far so good. After two days, I find that all machines have "upgraded" to AVG Free Edition 2015, including annoying pop-ups on ASK Toolbars and similar trash. In addition my network settngs are being ignored and eMail protection now leaves 75 users with empty eMails, because they are blocked by AVG.
I would like AVG to come up with a quick solution to get my company's network up and running again as soon as possible! Thank you!
Frank
AVG Guru
I am sorry to hear that, for help on this issue please try refer to http://skb.force.com/pkb/articles/How_To_SMB/AVG-2012-Business-Edition-unexpected-upgrade-to-AVG-2015?l=en_US&urlname=AVG-2012-Business-Edition-unexpected-upgrade-to-AVG-2015
Thanks
with the help of AVG Support and the forementioned Link by Zbynek I was able to solve the issue.
As I also have many remote machines that got the update, I was able to script the uninstallation by using the uninstaller with a couple of switches remotely:
\..\avg_remover_stf_x64_2015_5501.exe /norestart /skipask /silent /deletedirforcehard
Thank you all!
Frank
AVG Guru