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Teresa AndersonTeresa Anderson 

AVG 2015 Uninstall

I am trying to clean out all antivirus components on my Windows 8.1 system so that I can do a clean install of AVG 2015. I have run the reset-access and created a permavg.7z file but still no luck with uninstall. Where do I send the permavg.7z file for AVG to look at?
KishoreKishore (Avast) 
Hello Teresa. I kindly request you to follow the instructions to uninstall the AVG program installed on your PC.
1. Download the AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2. Run the downloaded tool and follow the instructions displayed on your screen.
3. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
Please feel free to contact us back for further assistance. Thank you.
Teresa AndersonTeresa Anderson
Thank you for your response. The uninstall was successful, however I just tried to install from scratch and the installation failed. The message said:

Waiting for watchdog service start failed
Severity: Error
Error code:  0xC0070643
Error message: General internal error
Additional message: MSI Engine: Failed to install the product

Checking the control panel, the product is not installed but there is now an AVG folder in the Program Files (x86) directory.

Can you help me fix this?
Komal Sathish KumarKomal Sathish Kumar (Avast)
Hi Teresa, sorry to know that. This issue occurs if you have installed any other conflicting antivirus in your computer. Please check if you have installed any other third party security software in your computer. We request you to uninstall the other antivirus products and proceed with the installation of AVG to get this issue fixed. Thanks.
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