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Installation Problem
Hi, I just purchased AVG Internet Security for R296.95 (Order number:700-5614731) but the installation keeps failing with the error message given below.
"Setting of firewall registry keys failed"
Severity: Error
Error Code: 0XC0070643
Error Message: General internal error
Additional message: MSI Engine: Failed to install product
@AVGMSI_Error27025
Setting of firewall registry keys failed (0XE001003D)
Context: Installation of AVG Core, MSI action failed
I use Windows 10. I've tried the AVG removal tool but the cproblem is still there. I CANNOT USE AVG!!
Error Code: 0XC0070643
Error Message: General internal error
Additional message: MSI Engine: Failed to install product
@AVGMSI_Error27025
Setting of firewall registry keys failed (0XE001003D)
Context: Installation of AVG Core, MSI action failed
I use Windows 10. I've tried the AVG removal tool but the cproblem is still there. I CANNOT USE AVG!!
Try to Reinstall AVG
First here to follow the C section in the article to Uninstall AVG
C) In case the uninstallation fails, please use the AVG Remover tool
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG)
Use AVG Remover tool (the computer will restart a few times)
Then here to download AVG Internet Security
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-download-and-install-AVG (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-download-and-install-AVG)
And install it again
Then from here to activate it
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support)
Inform here the result
Thanks
It is interesting to note that I tried to install even the free version but the same problem present itself.
Then I tried to install AVG on my laptop AND THE SAME PROBLEM...can you believe that!!
The weird thing is, I had the free version running on Windoes 10 a few days ago and it worked greatly. Then I decided I like AVG a lot and wanted the firewall as well, so I purchased a 1 year subscription and can you believe that I have this problem. The free version worked on Windows 10 but not the purchased one AND now the free version don't want to install as well!!!! Maybe I should go back to Norton.
I am really sorry for the inconvenience caused in this case. I just checked that a case regarding your refund request has been successfully created. Our AVG Refund team will process the case and will contact you via email. Please feel free to contact us back for any further assistance.
Thank you.