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Bernard Simmons AVG Protection Pro is not working with MacType
Hello AVG Support,
A short time ago, I renewed my license -- and at the same time, upgraded from AVG Internet Security 2015 to AVG Protection Pro 2016. Since this time, I have run into the issue where I can no longer use MacType -- a font-rendering application that improves Windows’ text quality to that of Mac. When both software are running together on my system (see the System Details section below the error message), the majority of the other applications -- e.g., Internet Explorer, Firefox, Notepad++, and others -- crash only seconds after I try to launch them with the following error message:
Problem signature:
Problem Event Name: BEX
Application Name: notepad++.exe
Application Version: 6.9.2.0
Application Timestamp: 573b9c9e
Fault Module Name: avghookx.dll
Fault Module Version: 16.101.0.7752
Fault Module Timestamp: 5799b735
Exception Offset: 00012bdc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 23f6
Additional Information 2: 23f6a0b79ef00ff5e04ab52c6865bfde
Additional Information 3: fd73
Additional Information 4: fd73fcddf7652610b026096bf979542d
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
---
System Details
Operating System: Windows 7 Professional x64 SP1
Processor: AMD FX(tm)-6200 Six-core Processor @ 3.80 GHz
RAM: 32.0 GB
MacType version: MacTypeInstaller_2016_0904_0.exe -- obtained from https://github.com/snowie2000/mactype
AVG Product/Version Information:
AVG Internet Security
Version number: 16.101.7752
AVG Zen version: 1.82.2.30772
AVG Framework version: 1.123.2.37609
AVG Setup version: 1.122.2.33780
Installed Components
AVG Advisor, Anti-Rootkit, Anti-Spyware, AntiVirus, Firewall, Identity Protection, Online Shield, Quick Tune, Resident Shield, Surf-Shield
Security information
Virus database version: 4649/12999 (11-Sep-16, 14:01)
LinkScanner version: 2977
Anti-Spam version: N/A
===
However, if I temporarily disable AVG, everything works perfectly fine without crashes / errors. For this reason, I added the C:\Program Files\MacType\mactray.exe application to AVG’s exception list, but that did not make any difference at all. In addition, I even tried adding the entire C:\Program Files\MacType folder to the exception list, but still the same behavior.
I am not a developer by any means, but I believe that both MacType and AVG inject DLLs -- i.e., EasyHK64.dll and avghookx.dll -- into all new processes; and thus, I suspect that the two DLLs are not playing well together. With that said, do you have any ideas of what I can try and/or do? Or, is there something that can be tweaked in the AVG code to correct this behavior?
Right now, I obviously want to keep my PC safe from threats so I do not dare disable AVG, but sadly, that means that I am stuck with ugly fonts and hard-to-read text, which is not good for someone who wears corrective lenses. :-( In short, I truly hope that you can help me.
Thanks and regards,
Bernard
A short time ago, I renewed my license -- and at the same time, upgraded from AVG Internet Security 2015 to AVG Protection Pro 2016. Since this time, I have run into the issue where I can no longer use MacType -- a font-rendering application that improves Windows’ text quality to that of Mac. When both software are running together on my system (see the System Details section below the error message), the majority of the other applications -- e.g., Internet Explorer, Firefox, Notepad++, and others -- crash only seconds after I try to launch them with the following error message:
Problem signature:
Problem Event Name: BEX
Application Name: notepad++.exe
Application Version: 6.9.2.0
Application Timestamp: 573b9c9e
Fault Module Name: avghookx.dll
Fault Module Version: 16.101.0.7752
Fault Module Timestamp: 5799b735
Exception Offset: 00012bdc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 23f6
Additional Information 2: 23f6a0b79ef00ff5e04ab52c6865bfde
Additional Information 3: fd73
Additional Information 4: fd73fcddf7652610b026096bf979542d
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
---
System Details
Operating System: Windows 7 Professional x64 SP1
Processor: AMD FX(tm)-6200 Six-core Processor @ 3.80 GHz
RAM: 32.0 GB
MacType version: MacTypeInstaller_2016_0904_0.exe -- obtained from https://github.com/snowie2000/mactype
AVG Product/Version Information:
AVG Internet Security
Version number: 16.101.7752
AVG Zen version: 1.82.2.30772
AVG Framework version: 1.123.2.37609
AVG Setup version: 1.122.2.33780
Installed Components
AVG Advisor, Anti-Rootkit, Anti-Spyware, AntiVirus, Firewall, Identity Protection, Online Shield, Quick Tune, Resident Shield, Surf-Shield
Security information
Virus database version: 4649/12999 (11-Sep-16, 14:01)
LinkScanner version: 2977
Anti-Spam version: N/A
===
However, if I temporarily disable AVG, everything works perfectly fine without crashes / errors. For this reason, I added the C:\Program Files\MacType\mactray.exe application to AVG’s exception list, but that did not make any difference at all. In addition, I even tried adding the entire C:\Program Files\MacType folder to the exception list, but still the same behavior.
I am not a developer by any means, but I believe that both MacType and AVG inject DLLs -- i.e., EasyHK64.dll and avghookx.dll -- into all new processes; and thus, I suspect that the two DLLs are not playing well together. With that said, do you have any ideas of what I can try and/or do? Or, is there something that can be tweaked in the AVG code to correct this behavior?
Right now, I obviously want to keep my PC safe from threats so I do not dare disable AVG, but sadly, that means that I am stuck with ugly fonts and hard-to-read text, which is not good for someone who wears corrective lenses. :-( In short, I truly hope that you can help me.
Thanks and regards,
Bernard
We are sorry for the inconvenience caused.
We have sent you the email instructions to get our additional support so that they can analyze and find the reason for this issue, also they can help in fixing it.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Thanks for your quick response on this issue. I appreciate the offer of remote support, but to be honest, I was really hoping that one of the AVG Technicians would independently work on this easily reproducible issue, which I why I provided all the needed information; and then, come back with a possible solution to test. I have quickly performed this exact scenario on a test system, where MacType is installed; after installing AVG Protection, I immediately began getting the application crashes relating to avghookx.dll .
I myself work long hours staring at computer screens and resolving issues, so despite this remote service’s 24x7 availability, the last thing I want to do is come home and spend even more time sitting at a computer and staring at the screen. :-( With that said, would it be possible for an AVG Technician or Developer to simply reproduce this in-house, analyse it, and attempt to provide a possible solution or workaround for testing?
Thanks and regards,
Bernard
We certainly understand your concern and apologize for the difficulties. We have escalated your case to your senior level technician and sent you an email instruction to collect the diagnostic information. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you for your understanding.