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Leo Stephens Windows 10 black screen starting watchdog initialization
My Windows 10 Pro 64 bit system has crashed after the most recent Windows update. When the computer first booted after the update everything seemed in order except the computer had no internet connectivity although it could still see resources on the local network. Windows diagnosed the issue potentially as a problem with the firewall. I noted that the AVG software did not seem to be running in the tray so I started it from the start menu. The program started but immediately reported problems with the firewall and that the problem had been fixed and needed a restart to complete the repairs.
Now when the computer starts it will not boot rather ends with the following on a black screen:
PHASE 0
- starting watch dog initialization
- loading configuration( root kernel, set up)
- pre initialization events
- creating watch dog dynamic key list
- sub systems initialization
- finished
Phase 1:
- Initialize Components
- starting reactor
- starting components
- starting internal subsystems
- starting command channels
- Srm start actions
- starting external subsystems
- finished
The computer hangs at this point.
Attempts to boot into safe mode fail with the same Watchdog screen. Attempts to do the non destructive repairs from the Windows recovery disk have failed.
Information from my AVG installation is:
Any assistance would be appreciated.
-leo
Now when the computer starts it will not boot rather ends with the following on a black screen:
PHASE 0
- starting watch dog initialization
- loading configuration( root kernel, set up)
- pre initialization events
- creating watch dog dynamic key list
- sub systems initialization
- finished
Phase 1:
- Initialize Components
- starting reactor
- starting components
- starting internal subsystems
- starting command channels
- Srm start actions
- starting external subsystems
- finished
The computer hangs at this point.
Attempts to boot into safe mode fail with the same Watchdog screen. Attempts to do the non destructive repairs from the Windows recovery disk have failed.
Information from my AVG installation is:
Any assistance would be appreciated.
-leo
We are sorry to hear about the inconvenience caused. We would suggest you to try pressing “Esc” or “F8” key to check whether it skips to boot screen. Also, please be sure that you have unplugged all the USB cables (eg: Printer, Scanner, HDD) then try to reboot the computer. Kindly let us know if you have any other alternate device currently in use. Thank you!
Thank you for the suggestion of removing the USB devices. I have a Dymo label printer and a Logitech wireless keyboard/mouse receiver in use. Removing only the printer resulted in the same Watchdog screen. Removing the keyboard/mouse, as expected, generated a keyboard error but then the machine booted to the login screen where, after replugging the keyboard, I was able to login. Everything appeared to be working including the internet connectivity. After a very long shut down and restart the machine booted with the keyboard/mouse attached. Another normal shutdown and restart now seems to have everything back in order. (Even with the USB label printer plugged in). The AVG software reports everything up to date and functioning. It shows the last update as of this morning.
I guess I'll let you know if anything changes but for now I'm back and working. Thank you for your time and assistance.
-leo
We are happy to know that your issue is resolved. we appreciate your time and co-operation. If you still have any query regarding AVG, you can always contact us.
Thank you.
I just had the same thing happen here. Called my computer shop and was told there is an issue between AVG and Logitech wireless devices on Windows 10 computers
They had me disconnect the Logitech USB dongle, shut down the computer and restart. They said I would have to do this procedure each time the problem occurred until Logitech and AVG got together and solved their problem.
Gerry
Shawn
We can understand your concern but the issue will get resolved even if you remove or uninstall the particular Logitech device driver software.
The permanent solution should be found by Logitech.
If you have the Logitech drivers software uninstall or device removed then you can very well use the AVG antivirus program without any issues.
We regret for the inconvenience caused. We would request you to restart your system in safe mode and try to reinstall AVG with latest version.
The following article explains how to boot your system in safe mode: http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode .
Once you have went into safe mode, We would request you to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note: If you have installed any other conflicting programs like AVAST, NORTON, McAfee or KASPERSKY try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
2) Run the downloaded file and follow the onscreen instructions.
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If the issue persist, please let us know, we are here to help you.
Thank you.
We appreciate your efforts. The issue is caused by outdated Logitech drivers and is unconnected with our software. This has been confirmed by Microsoft. They informed that it will get fixed in the upcoming windows update. Please feel free to get back to us for any issues with AVG. We work round the clock, thank you!
Sorry to know that the issue persists even after removing Logitech Drivers.
I request you to contact Microsoft support to check with this issue.
Thank you.
I`ve tried to follow the posted instructions but I can`t enter safe mode (Win10). So I´m not able to run the remover tool :(
If the issue is a result of using AVG I better remove the prog from my other computers....
Finally, I realized that I had moved the dongle for my Logitech keyboard and mouse from a USB port on the computer to one on a USB hub, so that I could connect my new 2TB drive directly to the computer. Seemed like a good idea at the time.
As it turned out, the solution to the Watch Dog issue was as simple as putting the Logitech dongle back where it came from. It's been a couple of days not, as I experiment with creating a bootable and persistent Linux system on my USB drive, and Watch Dog has not shown up again.
There may be other reasons that bring it up, but for me, it was just that the Logitech dongle didn't like living on a hub. I suspect that the problem may have been cause by some kind of latency due to the data path from the external hub being slower than a direct connection. Maybe not.
I also suspect that some other USB devices, especially bluetooth, may experience similar problems to the Logitech devices.
In the end, all's well that end's well, and for me, it has. Thanks to whoever brought the Win10/Logitech connection into my mind. It really helped a lot.
We appreciate your efforts in sharing your experience regarding the AVG Watchdog issue.
Have a nice day!
e.g., brand new laptop, out of the box. install AVG. reboot. WATCHDOG!
Obviously not JUST a logitech dongle issue.