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deleted deleted AVG Virus Scan stuck
My free version of AVG Virus Scan is stuck and will not complete. It has been working fine for several months. It has been running for over 24 hours now. It is currently stuck at 1% 353 files scanned and it can not get past Rootkits. I have tried to Stop the scan by clicking the Stop button, but nothing happens. Why can't it continue and how do I kill the scan?
We regret the inconvenience caused. Could you please send the screenshot of the threat messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot. Thank you.
AVG Guru
The Reports Icon had a moving circle indicating that the scan was running. Looking at the Reports page (seen below) you can see that it was stuck and could not progress beyond the file indicated.
I after waiting for 36 hours I found an article that suggested I try to us Microsoft Windows 10 Control Panel Programs and Features Repair option for AVG. After about 45 minutes the AVG repair indicated that it had failed to repair AVG Virus Scan but it did at least terminate the running scan. I didn't think to capture the AVG Repair failure screen.
Thank you for the information. We would request you to remove AVG program with including previous installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note: If you have installed any other conflicting programs like AVAST,NORTON, McAfee or KASPERSKY means please try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Please feel free to contact us if you need any assistance.
Thank you.