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Delia TisiDelia Tisi 

AVG AntiVirus Free on Windows 10: rootkit scan freezes

Hello. AVG AntiVirus Free's rootkit scan freezes and it is not possible to pause or stop it. I have already unistalled the program through AVG Remover and reinstalled it from scratch but the issue keeps occurring. Any suggestions?
KarthikeyanKarthikeyan (Foundever) 
Hello Della,
We are sprry to know that the scan issue still persists after reinstall. To assist you better, could you please let us know the version of AVG installed. Please open the AVG AntiVirus Free  and click on the support tab to check the version installed?
Thank you.
Delia TisiDelia Tisi
Hello. Thank you for your prompt reply. I tried another restore in Control Panel and everything seems working now. So I’d consider the problem solved. By the way, getting here to make this post took me a long time, browsing dozens of pages, like walking in circles. I strongly advise to make the support part of the site more straightforward. Thank you again and regards.
KarthikeyanKarthikeyan (Foundever) 
Hello Della,
We are happy to know that the issue is resolved. We understand your concern regarding the navigation of the support page. In this case, we suggest you to send your feedback on this from this link http://avgclick.me/AVGfeedback and this reach the concerned department.
Thank you
Franco LucioniFranco Lucioni
Hello,
I have the same problem as Delia, but I am unable to resolve it.
The laptop is a Toshiba with Intel i7-4700MQ; Windows 10 Famille (French) v. 1607 - 14393.321; AVG Free v. 16.111.7797 .
Could you please tell me how to have AVG running normally again? It is unclear (to me) what she did !
Thank you
AravindhAravindh (Avast) 
Hello Franco,
We regret for the inconvenience caused. We would like to let us know whether you have installed AVG paid or a free version on your system and also please check whether you have installed AVG 2015or 2016 version. To check with latest version please click on support and select Product information. Thank you.
Franco LucioniFranco Lucioni
Hi Aravindh,
Thanks for the answer!
As I wrote in my previous message, I use 2016 AVG Free v. 16.111.7797 .
In the meantime, I could go out from freezing, making a complete restart of the system.
After applying today's database, I started again a complete scan, and I see from the reports page that AVG is frozen at C:/Windows/System32/drivers/volmgrx.sys , as yesterday.
Now I will restart to stop the process.
Any suggestion?
Thank you
AvinashAvinash (Avast) 
Franco,
Please restart the PC thrice and check if that helps. Thank you.
Franco LucioniFranco Lucioni
Hi Avinash,
I restarted the PC three times and now AVG scans without freezing !
Thanks a lot for solving my problem !
Thanks to AVG for the immediate help !
I will go to the feedback site http://avgclick.me/AVGfeedback , to help other users.
Alan BinchAlan Binch
@ Franco Lucioni Franco, This feedback link is also available ( link removed ). AVG Guru
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