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Fay WalkerFay Walker 

Trojan Horse AVG freezing

Earlier this month AVG Found 18 threats 15 Healed and 3 Unresolved Trojan Horse Generic38.OZM next day when I tried to run a virus scan it froze up. eventually I found out how to delete AVG. my first attempt at in reinstalling AVG failed but 2nd time worked . Yesterday AVG froze up again so today I decided to repair AVG which failed as notice says no active components and all in red writing.  Icon on taskbar still says Now scanning your PC for threats which it isn't.  I saved the  repair log if you want it
AvinashAvinash (Avast) 
Hello Fay,
We regret to hear about the inconvenience caused. Could you let us know whether it is free version or a paid version of AVG you are using?
Fay WalkerFay Walker
When I got the viruses I was using Free AVG I then deleted the program because it was frozen and installed the trial Avg version which eventually froze up also yesterday I  decided to repair AVG trial but installation failed and I was left with no virus protection but am using Defender at the moment. computer then froze up and last night  I thought I would do a system restore and computer froze up in the middle of installation  but it seems to be working now. How can I get AVG back working ?  I have been using AVG free for over 20 years and this is the only problem I have encounted 
 
AvinashAvinash (Avast) 
Fay,
We request you to run AVG remover tool once on your PC to remove AVG completely and then re install AVG free.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
To reinstall AVG free version, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Please, feel free to let us know if you require any further assistance. Thank you.
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