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We would request you to follow the steps which mentioned in the following article to resolve the issue earliest.The AVG Rescue CD can be used either in the form of a CD/DVD or as an USB memory device. In both cases, the computer must be able to boot system from this device. Please click on the following link to download AVG rescue CD through http://www.avg.com/ww-en/download.prd-arl this link.The following article http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD explains how to use AVG Rescue CD. Feel free to contact us for further assistance, Thank you.