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David Powell Problems when installing Adobe CC
I have just subscribed to Adobe CC (photographic). I installed the CC app which automatically downloads and installs Lightroom without issue. As soon as I installed Photoshop my browser locked up and I was unable to go online or even sustain an existing connection. The situation appears to be described here: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/multiple-processes-for-console-based-script-host/afad4ec4-05da-49f4-8b33-5495f6062d90?tab=question&status=allreplies&page=1
Most of the suggestions made here are a bit outside my comfort zone. I note that one contributor seems to have made a case for assigning the blame to an AVG product. If this is indeed a conflict between two popular families of software then it would seem likely that other AVG users have encountered similar difficulties. Has anyone found a fix fit for the uninitiated?
FWIW I am using AVG Internet Security.
Most of the suggestions made here are a bit outside my comfort zone. I note that one contributor seems to have made a case for assigning the blame to an AVG product. If this is indeed a conflict between two popular families of software then it would seem likely that other AVG users have encountered similar difficulties. Has anyone found a fix fit for the uninitiated?
FWIW I am using AVG Internet Security.
We are sorry for the inconvenience caused.
We request you to check whether you can access your Photoshop application while AVG is disabled.
Please use the below link to disable AVG:
http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG
Please let us know the status once you have disabled the AVG program.
Thank you.
However, I tried your suggestion and disabled AVG. I also turned off the Firewall - I don't know if that was implied. I then went direct to Adobe, downloaded and installed Photoshop and paused for five minutes. No scripts showing up. Visited AVG via browser - no problems. Turned everything back on. Have since restarted a couple of times and all seems fine. I think you have solved my problem - Thanks!
IIRC ten years ago "May need to disable antivirus while installing software" was a familiar concept but this is the first time I have needed to do so and sure enough - I'd forgotten.
If you would like to be extra helpful a brief comment on whether I was correct to turn off the firewall as well would be appreciated. Thanks agin.
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
Thank you.
I have been searching the Internet to solve my problem and have finally made the connection between AVG and Adobe. I have come across forums that had users uninstall windows 10 up to 3 times and some were replacing hard drives just to fix the issue. I personally went on a war path removing programs and running system health checks to include at least 48 hours (and counting) of down time from the Internet. I have been unable to complete any school work or business related task, AND I am approaching several deadlines. Adobe has claimed that AVG is the cause of my in ability to do anything over the Internet. I can ping websites successfully, I can use other devices successfully, I can even use the rest of my computers functions successfully. I just cannot actually use the Internet, for any application or program on my PC. Currently I am staring at 100+ Microsoft Console Based Script Host (32 bit) processes on my Screen, and I don't know how to move forward. I have restored my PC, just for it to act the same. Should I purchase different Antivirus? Because getting rid of creative cloud is not gonna be possible.
We do understand how difficult this is for you, we apologize. Do not worry, we will do our best to resolve this issue. Make sure that your AVG program is up to date with latest version of AVG (2016). We would request you to follow the below steps to reinstall your AVG network filter to get issue fixed.
-Disable AVG Self Protection (http://avgclick.me/TempDisableAVG).
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
c:\Program Files\AVG\AV\Drivers\avgfwfd.inf
- Click "Open" button and follow the prompts
- Restart the computer twice
- Enable AVG Self Protection back.
If the issue persist please let us know, we are here to help you. Thank you.
So, I will give the path above a shot, as soon as I figure out what to do from my new current situation.
I went to lavasoft and downloaded ad-aware. as Ad aware finished I received a win32/Zperm virus alert from AVG. Now I feel like I may be in even hotter water. Can AVG handle this? for now I will click protect me and hope for the best.
Thank you
Please uninstall all AmtiVirus apps from your computer and update Windows and reinstall Adobe CC (including apps) and then install AVG back. Once this is done, please check if the issue gets resolved.
Thank you
I would like to share that your method of resolving the bug has worked for me. My Win10 was affected by the "multiple-processes-for-console-based-script-host". The internet connection became partly dysfunctional and would only connect to google based websites. Looking back the Problems only started when Adobe CC updated Photoshop. Since AVG is always running on my machine, I can only assume that this bug may have occurred in this correlation. Will there be a fix for this issue? Understandably I’d rather avoid reinstalling all this software after every adobe update. Or is there a manual solution (like turning off the firewall before the update)?
https://forums.adobe.com/thread/2234816
I have made the registry hack and *so far* it seems to have resolved the problem. YMMV. I sure wish AVG and Adobe could get their heads together and permanently resolve this problem. Very disappointed and frustrated.
https://forums.adobe.com/thread/2234816
In November and December 2016 we had the same issue, after downloading the latest version of Photoshop. This version together with our AVG internet security subscription gave us many problems (mainly not being able to open gmail, Google analytics, etc), so that we decided to stop our Adobe subscription (although we still had to pay half a year).
But now we really want Adobe Photoshop back. So the question is: is the issue solved? Can we buy a Photoshop subscribtion again?
Mariette
We can understand your concern. AVG 2017 version has released with updated version with new interface also with fixes for most of the issues. Please install our AVG 2017 version and let us know whether your issue as resolved.
Thank you.
Thank you for contacting AVG Community Support,
We apologize for the trouble caused. We'll check and assist you.
If you have any concerns regarding AVG, please write back to us in a separate private post, so that we can check and assist you accordingly.
Thank you in advance!