Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Bill BowyerBill Bowyer 

phishing on word 2016

Has anyone had this:
Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

It appears to come up when using Word 2016 but I have not worked out what the key combination is that produces it.
KarthikeyanKarthikeyan (Foundever) 
Hello Bill,
We are sorry to know that. Could you please provide us the screenshot of the message you receive when you try to open the MS Word? http://avgclick.me/getscreenshot.
Thank you
Alan BinchAlan Binch
Bill, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
monica johnsonmonica johnson
I have been seeing the same thing. It happens every time I open Word, and sometimes pops up when I am using it. I dont know what it is, I thought it was a Word problem, but wasnt able to find anything on it on their website. I dont know how to get rid of it. I've clicked the link, but it brings me to a blank webpage.            User-added image
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hi Bill,
Thank you  for providing the screenshot of the issue.
This seems to be an issue with your Microsoft Office application.
Please contact Microsoft support through the following link
http://support.microsoft.com/default.aspx?ln=en-ca
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!