Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Destiny MaedaDestiny Maeda 

AVG Antivirus FREE won't update ("general error")

For a few days now AVG Antivirus FREE has been giving me a "general error" every time it tries to update. I have already tried both the repair tool and uninstalling/reinstalling. Error persists.
KishoreKishore (Avast) 
Hello Destiny,
We regret for the inconvenience caused. We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
Destiny, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Destiny MaedaDestiny Maeda
I have already tried the mentioned methods. The error as it shows up:User-added image
AravindhAravindh (Avast) 
Hello Destiny,
We really appreciate your efforts. lease follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Clickhttp://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_SysInfo.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLcNTpXJXBlfVcHskOtDR1zW3lBLEIC3J%2BgcB7AHnoerYUPqbi9fztvijs%2FPVQKunOnn%2BQfg4hNZQXrCMxdkvUj6  here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04087520 by copying and pasting it from this email
Click send output
AravindhAravindh (Avast) 
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Destiny MaedaDestiny Maeda
I tried running the program, but I receive a system error due to VCRUNTIME140.dll not being installed. The diagnosis seems to complete anyway, but once I fill in the info and send output, I receive another error:
(something like "entry point strcpy_s cannot be found")
and the tool is now stuck on sending/"Working, please, wait"
User-added image
Destiny MaedaDestiny Maeda
I think the report was sent succesfully despite the errors.
-980888528-980888528 (Avast)
Destiny,
We apologize for the difficulties, we appreciate your efforts. We have sent you an email instruction to fix the issue. Please follow those instructions to get in touch with us and you should be able to resolve your issue. Thank you!
Ask a question
Struggling with non-AVG technology? We can fix that, too!