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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We apologize for the difficulties, we appreciate your efforts. To complete the installation without any issues, run this Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please feel free to get back to us for any issues with AVG. Thank you!
What should i do to be able to install avg again ?
We appreciate your valuable efforts. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_SysInfo.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLcNTpXJXBlfVcHskOtDR1zW3lBLEIC3J%2BgcB7AHnoerYcB6%2FgH3AwwByxeQmjTXcVCBS1M0uba5A2ewpRmwT8ZGto download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case which is 04240344 by copying and pasting it from this email
Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
Thank you for understanding.
Apperantly the case is being forwarded to the senior team
Thank you for your valuable efforts. We have checked from our side and found that you have been successfully uploaded your error logs to our senior team. No need to worry, our senior technicians will analyze your error logs and once they find the optimal resolution they will contact you through your registered email address. Your patience is much appreciated. Thank you.
Sorry to hear about that. Please try to run the remover tool anyway though it does not detect any AVG apps installed on your PC.
I can definitely see how upsetting this would be, I will certainly help you with it. May I know if it is a free version or a paid version of AVG that you are trying to install? Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG 2017 version traces, then try to re install AVG.