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Graham BallGraham Ball 

virus on network drive

A Trojan (Bitcoin?) has infected my network drive. The drive is mapped, and folders in it can be selected for AVG scanning, which apparently deals with occurrences of the virus, but it comes back. Have tried reformatting the drive. How does it get in, and how to stop it? (It doesn't seem possible to integrate the drive within a 'whole computer' scan.)
KarthikeyanKarthikeyan (Foundever) 
Hello Graham,
We are sorry to know that. To assist you better, could you please let us know if you are using free or paid version of AVG? And please send us the screenshot of the trojan detection found in your computer.
Thank you.
Alan BinchAlan Binch
Graham, For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Graham BallGraham Ball
Alan, thanks. Also to Karthikeyan - I apologise for apparently posting the same question twice  - it looked to me that neither the first nor the second enquiry had been sent, and I was surprised therefore to find your replies this morning! Will send screenshot as requested once I have worked through the instructions - not used to this!
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Graham.
Please do not apologize for this.
Please let us know once you have posted the screenshot.
Thank you.
Graham BallGraham Ball
Thanks. Don't know why, but 'prt sc' key does nothing, and trying to download 'AVG Screenshot' results in an error, so I don't seem able to send you a pic. Does it help if I relate the AVG dialogue from one occurence of the virus:-

Threat: Could be a Trojan horse BitCoin
Object name: \\LACIE-D2\Public\Photo.scr
Severity: High
State: Secured
Identified by: Scan
Date: 26/01/2017, 19:11:38

I am currently running AVG PRO on a 30-day trial basis, gaving for years used FREE.

Graham

 
KarthikeyanKarthikeyan (Foundever) 
Hello Graham,
Thank you for the information. In this case, we will email you a link for the steps to collect error from your computer. Please run the same and send us the output. Our senior team will analyse the same and assist you further.
Thank you
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