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Saieda AshrafiSaieda Ashrafi 

showing "Unexpected error" while reinstalling AVG Internet Security

After Windows 7 setup when I tried to reinstall AVG Internet Security it showed "Unexpected error".The error code:0xc00702e4. Now please tell me how to reinstall it.
Best Answer chosen by Saieda Ashrafi
KarthikeyanKarthikeyan (Foundever) 
Hello Saleda,
We are sorry to know that you got error while reinstalling AVG Internet Security. This issue can happen if you have old traces of AVG still present in your computer. We suggest you to remove the same using the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe.
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
Once this process gets complete, you can install the latest version of AVG Internet Security from this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe.
Thank you

All Answers

KarthikeyanKarthikeyan (Foundever) 
Hello Saleda,
We are sorry to know that you got error while reinstalling AVG Internet Security. This issue can happen if you have old traces of AVG still present in your computer. We suggest you to remove the same using the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe.
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
Once this process gets complete, you can install the latest version of AVG Internet Security from this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe.
Thank you
This was selected as the best answer
Saieda AshrafiSaieda Ashrafi
At the end of installation process it says "Installation failed" and the error code is 0xC0070643. What can I do now? Everytime I do this the result is always same.
KarthikeyanKarthikeyan (Foundever) 
Hello Seieda,
We are sorry to know that the issue persists. We have emailed you a link to get connected to the advanced support. Please follow the same and they will fix this issue for you.
Thank you.
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