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Cedric WardCedric Ward 

Maintenance keeps scanning and doesn't seem to stop or progress

Using 'Maintenance' for the first time.
It just stays on 'scanning'
When does it finally conclude?
How long should it take and does it advance through the next levels displayed on the Maintenance Page?
Best Answer chosen by Cedric Ward
KishoreKishore (Avast) 
Hello Cedric,
We regret for the inconvenience caused. Please let us know the exact part of the maintenance which states the scanning is in progress for a while?
Thank you.

All Answers

KishoreKishore (Avast) 
Hello Cedric,
We regret for the inconvenience caused. Please let us know the exact part of the maintenance which states the scanning is in progress for a while?
Thank you.
This was selected as the best answer
Cedric WardCedric Ward
I open AVG from the icon in the notification area. Just now clicked on the icon and a balloon pops up saying 'now running PC maintenance'. However, when I was running Maintenance before, the page said that my trial had expired for that service even though I have about 23 days left on the Free download trial.
When I earlier went to the Maintence Page it said 'scanning' with the twirling circle on the line that said 'checking registry'. It never went any further and I can't now bring up the Maintenance Page because the notification area icon says it's running even though the Task Manager doesn't indicate it is running.
I will reboot the system to see if I can get a fresh start on the Maintenance Page.
My question is, how long should the 'scanning' last and will it move down each line on the Maintenance Page as it checks different areas?
I called a support line in the Phillipines and the girl said it all depended on how much crap I have on my computer..I KNOW THAT. But so far the software hasn't moved forward so I 'cancelled' out of the process after over a half hour of 'scanning'.
I will await your reply.
Thanks
KishoreKishore (Avast) 
Hello Cedric,
Please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.
Alan BinchAlan Binch
Cedric, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
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