AVG Support Community
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These community experts are here to help
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We are sorry fo r the inconvenience. We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products. We see from your record that you have active subscription of AVG Internet Security valid till 1/10/2018.
Thank you
I already install last version but show expired date with 30 days. I can use full vision in that time or not?
BR's
It seems that you have not activated AVG in your computer. You can click on this link for the steps to activate the AVG Program in your computer http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number.
Thank you
when screens claiming the product is expired pop up that impacts the functionality. My wife is positively getting nervous every time such things occur.
BR
Wolfgang
We are sorry to know that. To assist you better, could you please let us know if you have paid or free version of AVG? And also send us the screenshot(http://avgclick.me/getscreenshot) of the AVG pop-up you get.
Thank you
Wolfgang, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Paid Ultimate. Licence until December 2018 when this first occured. Now it is 21. December 2019.
Thank you for the information. It seems that the AVG program must have not got activated in your computer, please click on this link for the steps to actiuvate the product: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
Thank you.
I am connected. I even tried to disconnect / reconnect and I still have this issue on 2 computers.My wife's computer was a clean install about a month ago and this issue came up only a couple of days ago.
BR
I tried again to use the product code I got and it says:
Dieses Produkt wurde bereits mit Ihrem Konto aktiviert. Rufen Sie MyAccount auf, um Ihr Abonnement zu verwalten.
I definitely used the same account I am right now using to write this and the product is not visible.
BR
We regret for the inconvenience caused. As we have already informed, you may not be able to see the paid subscriptions under your AVG MyAccount due to the maintenance and that should be any affect on your installed or would be installed paid products. So, we have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
I definitely connected so this is not my issue and I also used the mail address I am communicating with right now so that is also not the issue. I tried to acticate the extension again and got this message which proves that I used the right email:
"Dieses Produkt wurde bereits mit Ihrem Konto aktiviert. Rufen Sie MyAccount auf, um Ihr Abonnement zu verwalten."
What is the issue is that your server somehow lost all information and tells me that it cannot find any subscription or product. Because of that my installation says it has no license.
BR
[German to English]
This product has already been activated with your account. Go to MyAccount to manage your subscription
AVG Guru
It is indeed disappointing when something we paid for does not work fine. Kindly check your email for the instructions to get in touch with our expert remote support technicians. They will do the required troubleshooting to resolve your issue and if they can not resolve it, they will escalate your case to next level.
My question you are not reslove, I install this version "AVG_Protection_755.exe" but not have manu activate code in page. Karthikeyan (AVG Technologies)
attachment link this http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number.
but have old version.
Please help support
Best regards,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.