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George EadeGeorge Eade 

How to remove "1 poorly rated browser extension found!"

A few times a week I get an AVG popup warning me that it has found a poorly rated browser extension for FireFox. The only option it gives me is to remove it. It doesn't give me the option to ignore it or add it to an exceptions list. I've poored through the settings and can't find anything related to browser extensions, and google/forum searches haven't yielded any help either.

Is there a way to disable this feature or make an exception for certain extensions?
Best Answer chosen by George Eade
Joe CasarezJoe Casarez
So its almost 1 year later and AVG still refuses to give users the option to CHOOSE how WE want AVG to deal with a potential threat.   I setup a radiologists computer today.  A brand new Dell laptop and installed the software needed to view X-Ray studies which uses Internet Explorer and AVG once again finds the software add-ons and deems them a threat and I have ZERO option to exclude it or whitelist it.  All I can do is skip it and eventually the end user will get prompted by this and not knowing any better, will remove it and stop their software from working and will not be able to provide patient care until I remove AVG, remove our software, reboot and start over!  Totally unacceptable!

I'm done with AVG.  Its coming off of all of our computers and I will never suggest anyone use it.

AVG treats its users like children.  Time to give Avast a try.

User-added image

All Answers

Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
George,

We understand your concern, we apologize for the difficulties. We request you to provide us the screenshot http://avgclick.me/getscreenshot of the popup you are getting. Make sure that you have installed the latest version of AVG on your device. Awaiting your reply, thank you!
Alan BinchAlan Binch
George, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
George EadeGeorge Eade

User-added image

Screenshot attached
KishoreKishore (Avast) 
Hello George,
Thank you for providing us the screenshot. Please be informed that inorder to prevent your PC from the online infection you have been provided only with the option to remove the infection. It is always recommended to remove the infection detected by the AVG program. If you have any feedback about the product you can let us know via http://avgclick.me/AVGfeedback .
Thank you.
George EadeGeorge Eade
Whether or not I remove a browser extension should be up to me, not AVG. As with the hard drive virus scan I should be allowed to add exceptions. Can you tell me how these ratings are calculated or provide me with more info about why it might be poorly rated?
Joe CasarezJoe Casarez
User-added image

Our radiology company uses a web based viewer that the AVG is flagging for removal.  The only fix if a user clicks removal all is to uninstall AVG, reboot, unistall our viewer, reboot and start over.  There has to be an option to create an exception.  This in itself is unaccepatable.
Joe CasarezJoe Casarez
Our company is a radiology service and the web based viewer we use is critical to our business and the new AVG version marks 4 files as poorly rated and if a user clicks "remove all" then it disables our viewer and therefore our ability to work.  It is absolutely paramount to have the ability to create exceptions.  Our only other choice is to remove AVG from everyone's computer and never use it again.

Please help.

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Joe CasarezJoe Casarez
browser - poorly rated -  need exclusion option
Mik RosMik Ros
Hi Joe Casarez & George Eade,
I am also having similar issues with AVG & their "poorly rated browser extension found", have you been able to figure out a workaround? Our business is security services for some larger facilities and one of my colleagues also hit the remove all button & now we're stuck with not being able to utilize that computer, so instead of being only 1 PC short in our department, now we are short 2.. I'd hate to remove AVG & then reinstall the removed program as I haven't yet mentioned it to our IT guy (a real PITA when it comes to "not normal issues"),
Justin PfeiferJustin Pfeifer
Honestly this new AVG reminds me more of Malware/Adware then it dose with all these popups that you cant do much with.
Colleen FarleyColleen Farley
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Colleen FarleyColleen Farley
How do I get the image to show up?  IT shows in my preview but not when I click "answer".

Help???
Colleen FarleyColleen Farley
Here's another one. I'm a runner and I NEED my GArmin extension and I don't need this hassle from AVG every few days.

Garmin browser extension
Martijn BurgerMartijn Burger
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Still a problem in Februari 2018. Cannot disable this. Cannot find what the reason is why the for developers highly regarded Redux Devtools plugin is flagged by AVG. And it's been almost a year now, without any serious reaction from AVG. This is absolutely unacceptable for a product that I am paying good money for.
Valentin GogerValentin Goger
The weirder is this:
weird avg detection 0 poorly browser extensios found(!!!)
Why is this happening? (AVG free)
AvinashAvinash (Avast) 
@Colleen, 

Your screenshots are appearing on this thread.

@Matijn,

Redux DevTools were reported back to our concern team to review it's rating. Rating is calculated based on the ration of detection and uninstalls + actual rating in browser's store.
Joe CasarezJoe Casarez
So its almost 1 year later and AVG still refuses to give users the option to CHOOSE how WE want AVG to deal with a potential threat.   I setup a radiologists computer today.  A brand new Dell laptop and installed the software needed to view X-Ray studies which uses Internet Explorer and AVG once again finds the software add-ons and deems them a threat and I have ZERO option to exclude it or whitelist it.  All I can do is skip it and eventually the end user will get prompted by this and not knowing any better, will remove it and stop their software from working and will not be able to provide patient care until I remove AVG, remove our software, reboot and start over!  Totally unacceptable!

I'm done with AVG.  Its coming off of all of our computers and I will never suggest anyone use it.

AVG treats its users like children.  Time to give Avast a try.

User-added image
This was selected as the best answer
Alok KumarAlok Kumar (Avast)
Hello Joe,
I understand the inconvenience caused. Please be informed that the rating is not from AVG, it's purely based on the extension user review on the browser, AVG is just scanning your browser and let you know that there are few extensions which have less rating.
If you're not using those browser extensions then you can click remove or else you can skip the result.
Best regards,
Alok.
George EadeGeorge Eade
>If you're not using those browser extensions then you can click remove or else you can skip the result.

With respect, have you read a word of our complaints in this thread? We are well aware that we can remove the extension or skip the warning. We are well aware of this because we are FORCED TO DO SO several times a week.

As Joe Casarez said we are sick of being treated like children and we should absolutely have the option to disable these constant "warnings" about extensions that we know for a fact are stable and secure.

The fact that this hasn't been addressed, or even acknowledged as a problem, by AVG, along with the general invasiveness of the program, are the reasons I've switched to another solution. I've used AVG for years but I can't defend it any more when there are plenty of better solutions available.
KarthikeyanKarthikeyan (Avast) 
I understand how difficult this is for you.

There is no option to skip this settings. You may try creating and using custom scan instead.
Pete DoubletopPete Doubletop
On what basis are these poor ratings defined? I'm using the logmeonce add-on and I can't find anything on the web that suggests there is a problem with it?

Is it the case that AVG just give an add-on a poor rating if they don't have any rating information for it?
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Pete, browser extension ratings are calculated based on the detection of threat and number of uninstalls plus the actual ratings in the browser's store.
Mark RavenMark Raven
This morning AVG started flagging the FB Purity add-on. As my most valuable and reliable add-on this is pushing me into a corner. I don't understand what is your definition of "detection of threat" technically means, nor where the "number of uninstalls" is coming from. Actual rating in the browser's store is equally misleading. Who's store. Most people download it from the creators site, but the Microsoft Store gives it a 5 star rating. Facebook actively tries to sabotage this guys add-on because it costs them revenue (by letting you skip ads etc), so I suspect Facebook is behind this. Fair enough. But as I can see from this thread after over year there is still no option to exlude an add-on detection which is so simple to be unacceptable. I having to manually skip each time I scan Between the AV and Tune Up and Driver detector I have had quite a multi-year investment with AVG, but I've also been using this add-on for just as long. It's almost renewal time, so I will be forced to ask myself if your software is interferin with the routine operation of my system, and there is no possible resolution to this issue then I neeed to start looking for a different AV platform.User-added image
Whitcomb T. JohnstoneWhitcomb T. Johnstone
This time AVG is falsely flagging the Reddit Masstagger extension.  I'm sure that it's considered suspicious because of false reports and bad reivews by the racists Masstagger is designed to spotlight. Also, going of # of unistalls is a bad idea- it's a self-reinforcing metric. Screenshot of Reddit Masstagger being flagged incorrectly
KarthikeyanKarthikeyan (Avast) 
Thank you for the information.

We have escalated the case to the developer team and this issue will get fixed automatically in next AVG update.

We appreciate your time and co-operation.

You can click on this link https://support.avg.com/SupportArticleView?l=en&urlname=How-to-make-exclusions-from-all-scans-and-shields for the steps to add exceptions for browser add ons.
Peter KryvoyPeter Kryvoy
Hi!
Is there a way to restore accidentally removed poorly rated browser extensions?
 
AvinashAvinash (Avast) 
Peter, it is not possible to restore the add on through AVG. You can re install it from the browser settings.
Duc MansDuc Mans

Just block Browser extension rating all together by editing this file:

"c:\Program Files (x86)\AVG\Antivirus\BrowserCleanup.ini"
Content original:   ServerURL=http://bcu.ff.avast.com
Content changed: ServerURL=http://bcu.ff.avast._com

To be able to edit thsi file you need to boot Windows 10 in recovery mode and start it with Command prompt. Thne edit and save the file and reboot yuor PC normally.

John SmithJohn Smith
Incredible that it takes a product user to do the job AVG and its incompetent clowns of a support team are paid to do. Duc Mans, you're the man.
BalasubramanianBalasubramanian (Avast) 
John, the suggestion given by "Duc Mans" is not recommended as it would affect the functionality of AVG browser extension scanning.
John SmithJohn Smith
Yes ... that's exactly the point of the whole operation. Thank you for your pointed observations.
BalasubramanianBalasubramanian (Avast) 
You are most welcome, John.
If we receive more feedback from customers regarding this, our development team will be able to implement the option in future. 
If you would like provide a feedback, open AVG Antivirus free or Internet Security program interface. Click on "Menu-->About-->Submit Feebdack".
Thanks. 
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