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George Eade How to remove "1 poorly rated browser extension found!"
A few times a week I get an AVG popup warning me that it has found a poorly rated browser extension for FireFox. The only option it gives me is to remove it. It doesn't give me the option to ignore it or add it to an exceptions list. I've poored through the settings and can't find anything related to browser extensions, and google/forum searches haven't yielded any help either.
Is there a way to disable this feature or make an exception for certain extensions?
Is there a way to disable this feature or make an exception for certain extensions?
I'm done with AVG. Its coming off of all of our computers and I will never suggest anyone use it.
AVG treats its users like children. Time to give Avast a try.
All Answers
We understand your concern, we apologize for the difficulties. We request you to provide us the screenshot http://avgclick.me/getscreenshot of the popup you are getting. Make sure that you have installed the latest version of AVG on your device. Awaiting your reply, thank you!
AVG Guru
Screenshot attached
Thank you for providing us the screenshot. Please be informed that inorder to prevent your PC from the online infection you have been provided only with the option to remove the infection. It is always recommended to remove the infection detected by the AVG program. If you have any feedback about the product you can let us know via http://avgclick.me/AVGfeedback .
Thank you.
Our radiology company uses a web based viewer that the AVG is flagging for removal. The only fix if a user clicks removal all is to uninstall AVG, reboot, unistall our viewer, reboot and start over. There has to be an option to create an exception. This in itself is unaccepatable.
Please help.
I am also having similar issues with AVG & their "poorly rated browser extension found", have you been able to figure out a workaround? Our business is security services for some larger facilities and one of my colleagues also hit the remove all button & now we're stuck with not being able to utilize that computer, so instead of being only 1 PC short in our department, now we are short 2.. I'd hate to remove AVG & then reinstall the removed program as I haven't yet mentioned it to our IT guy (a real PITA when it comes to "not normal issues"),
Help???
Still a problem in Februari 2018. Cannot disable this. Cannot find what the reason is why the for developers highly regarded Redux Devtools plugin is flagged by AVG. And it's been almost a year now, without any serious reaction from AVG. This is absolutely unacceptable for a product that I am paying good money for.
Why is this happening? (AVG free)
Your screenshots are appearing on this thread.
@Matijn,
Redux DevTools were reported back to our concern team to review it's rating. Rating is calculated based on the ration of detection and uninstalls + actual rating in browser's store.
I'm done with AVG. Its coming off of all of our computers and I will never suggest anyone use it.
AVG treats its users like children. Time to give Avast a try.
I understand the inconvenience caused. Please be informed that the rating is not from AVG, it's purely based on the extension user review on the browser, AVG is just scanning your browser and let you know that there are few extensions which have less rating.
If you're not using those browser extensions then you can click remove or else you can skip the result.
Best regards,
Alok.
With respect, have you read a word of our complaints in this thread? We are well aware that we can remove the extension or skip the warning. We are well aware of this because we are FORCED TO DO SO several times a week.
As Joe Casarez said we are sick of being treated like children and we should absolutely have the option to disable these constant "warnings" about extensions that we know for a fact are stable and secure.
The fact that this hasn't been addressed, or even acknowledged as a problem, by AVG, along with the general invasiveness of the program, are the reasons I've switched to another solution. I've used AVG for years but I can't defend it any more when there are plenty of better solutions available.
There is no option to skip this settings. You may try creating and using custom scan instead.
Is it the case that AVG just give an add-on a poor rating if they don't have any rating information for it?
We have escalated the case to the developer team and this issue will get fixed automatically in next AVG update.
We appreciate your time and co-operation.
You can click on this link https://support.avg.com/SupportArticleView?l=en&urlname=How-to-make-exclusions-from-all-scans-and-shields for the steps to add exceptions for browser add ons.
Is there a way to restore accidentally removed poorly rated browser extensions?
Just block Browser extension rating all together by editing this file:
"c:\Program Files (x86)\AVG\Antivirus\BrowserCleanup.ini"
Content original: ServerURL=http://bcu.ff.avast.com
Content changed: ServerURL=http://bcu.ff.avast._com
To be able to edit thsi file you need to boot Windows 10 in recovery mode and start it with Command prompt. Thne edit and save the file and reboot yuor PC normally.
If we receive more feedback from customers regarding this, our development team will be able to implement the option in future.
If you would like provide a feedback, open AVG Antivirus free or Internet Security program interface. Click on "Menu-->About-->Submit Feebdack".
Thanks.
I created an account just to bump this incessantly annoying issue which has been clearly explained and wll be remarkably easy to fix.
SIMPLY OFFER US AN OPTION TO DISABLE THE BROWSER EXTENSION CHECK.
It was a good idea in theory, but has proven terrible in practice. We hate it. We completely despise it. We want it GONE. Please prioritize this, and fix it. End of story.
I have no scans running on my computer. So the option to turn them off is not a solution.
As stated above: An option to disable the browser extension check is whats needed.
When can this be expected to be added?
I came here looking for an answer to this question, as I am getting the same thing with the browser addon for AnyList. It's a legitimate product and not something from some dark corner of the Internet; so, as an adult who has considered the potential consequences, I should have the ability to tell you that no, you don't need to nanny me on this one. Just as I have the ability to white-list and create exceptions for the main virus detection part of your suite, I need the ability to do it for browser extensions. Or to just disable this scan entirely, either way would be an improvement.
It surprised me that there's not already a way to do this, so my first reaction to this thread was disappointment in the product. But really, it's not THAT big a deal to hit the "skip" link when it pops up. Annoyance, yeah, but pretty low on the scale.
Nah, what really torques me off enough to consider moving products is your outrageously inept customer service response to this thread.
The complaint and requested fix is OBVIOUS. It's been stated and re-stated several times in this thread. It's not really even a "new feature" request, because it's something your software alread does elsewhere, as I mentioned above. Just do that, but here. There are no mental gymnastics required to suss this out.
However, your customer service reps have chosen to be as pointedly dense as possible when responding.
"Huh? What? Can you post a screenshot? Did you try hitting "remove it"? Have you removed it yet? Did you take Excedrin after getting a headache trying to ascertain why we're apparently unable to understand a sentence?"
Person after person replies to you, explaining...patiently...the same issue and request for resolution. Yet, you persist in dancing away from the point with such precision that I can only believe one of two things:
1) Either you are bots (maybe high on the Turing scale I will grant you, but bots nonetheless), or
2) You are being instructed to remain purposefully obtuse and not act on behalf of a legitimate customer request.
Either way, it's a failure by AVG to handle this issue this way. All it would take is an honest response, that 'yes we see what customers are asking for and we've added it to our developer wish list.' I mean, that little tiny bit of effort and engagement with customers and you'd maintain this issue as merely a low grade annoyance. Let's assume you're never really going to give us this update. You could still ignore it at the dev level! But you can't even do that minimal amount. You'd rather just gaze with dull passive-aggressiveness at your customers and shrug. Over and over again. Amazing!
To conclude, AN OPTION TO DISABLE THE BROWSER EXTENSION SCAN AND/OR ABILITY TO WHITELIST/EXCEPT A RESULT is what we're after.
As of now, there isn't an option to skip/disable browser extension scan when you perform a Quick scan. However, you can always whitelist an application/URL/add-on using the instructions provided in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Threat-Lab-file-whitelist).
If you need any help, please never hesitate to let us know.
The feedback given for the extension is not by AVG, it is purely given by global users. Based on that, AVG prompts it as a low-rated extensions.
In the latest version of AVG, we do have a Geek setting through which we can try to disable the scan for browser add-ons.
To enter the Geek setting area, you can follow the steps in this article.
Once you've entered, please scroll down to find 'General' section & uncheck 'Check my browsers regularly for toolbars with bad user ratings'.
However, as it isn't recommended, our colleague has suggested to submit a false positive request. Once you submit a request, a group of analysts will review the extension & update it in our database (include pattern), if it goes through the clean notes of AVG.
Thank you for your understanding in advance!
Thank you for your understanding in advance!
2. From which qualified entity are you obtaining these "bad user ratings"??
3. How can you determine the reputation of an extension by inspecting a .xpi file???
Definition of reputation:
1: overall quality or character as seen or judged by people in general
2: a place in public esteem or regard
The browser add-ons scan of AVG works according to the ratings provided by our users around the globe for the add-ons.
In case, if they are incorrect, we request users to report it to us. Our senior team will then take necessary action regarding it.
Do you get any incorrect rating displayed in AVG browser add-ons scan?
If so, please mention the name of add-on or provide the screenshot of the scan result here.
2. I don't see an AVG option for providing browser extension ratings.
"ratings provided by our users around the globe":
- exactly how are these users providing their ratings?
- what are the rating levels and what are the criteria for them?
We have escalated your case to our senior team. We will get back to you once we get a reply from them.
Your patience is appreciated.
I had a check with our senior team and they have requested you to submit a false positive request using this link (https://www.avg.com/en-us/false-positive-file-form). Once you submit a request, a group of analysts will review the extension & update it in our database (include pattern), if it goes through the clean notes of AVG.
Else, please share the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) of the purported extension that is getting a low rating through this public post. So, our senior will go ahead and review it for you from their end.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Do you mean that you've submitted the files using the above link? For further analysis, share the screenshot of the extension that is getting a low rating and our senior will analyze it for you.
It's also too bad that extensions/add-ons don't have a unique identifier that can be used to mark them as good in the AVG software. (For those that don't know, they do, and that was sarcasm).