AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We apologize for the inconvenience. This is an know issue and our developers are working on it. We request you to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04431466 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
We sincerely apologize for the difficulties you are currently experiencing.
We have sent you an email to collect the diagnostic information. Please follow the information in the email and provide us the logs so that we can check and assist you better.
Thank you. Joyson, AVG Customer Care.
We are really sorry about it.
Please click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe and follow the instructions in the email to send the logs.
Thank you.
Here are my thoughts. I want a scheduled scan to work. I would also like to be able to see the scan results like AVG 2016.
Linda~
AVG Guru
Linda~
Are the developes working on that as well?
Linda~