AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Elizabeth Witt How to cancel my subscription
I had AVG protection on my old computer that died and do not know how to apply it to my current computer so just have free security at the moment. I have just received an email saying AVG are going to charge me for a new subscription automatically, which costs quite a bit more than the last subscription, so I don't want that. I'd like to shop around for a better deal for my new computer. How do I cancel the old subscription?
Elizabeth
Elizabeth
Thank you for the information. On checking with your account we can see that you have active product of AVG Internet Security(1 computer) which will expire on 2017.4.19. Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions.This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.
Could you please confirm whether we need to cancel automatic renewal for your AVG Internet Security?
Thank you.
We acknowledge your request.
However, we cannot get your account details because you are not the author of this post.
Refer to steps in the article below on how to cancel the automatic renewal from your end:
Canceling your AVG subscription (https://support.avg.com/SupportArticleView?urlname=Cancel-AVG-auto-renewal)
If you need anything else, do not hesitate to let us know.