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Ed LimogesEd Limoges 

I can't uninstall avg 2015

I purchased avg unlimited installed it and could not go online afterward.  after some reconfiguration of the online and resident shields I corrected the problem.  However the old version 2015 was not uninstalled and the online and resident shields of that version remain activated and prevent me from going online.
-980888528-980888528 (Avast)
Edward,

We apologize for the difficulties. Not to worry, we will do our best to resolve the issue. To complete the installation without any issues, run this Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.

Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

1. Type  “Temp” and press enter, remove all the files.
2.  “%temp%” and remove all the files.
3.  %appdata% - Remove all the AVG folders.
4.  %programdata% - Open the AVG folder and remove the old files.

Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.

Please, feel free to let us know if you require any further assistance. Thank you.
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