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Swa Stassijns AVG using more than 90% CPU ????
AVG is using over 90% CPU...why is this???
AVG Antivirus 20%; AVG Service (32-bits) 32,3%
AVG Software Analyzer 14,5 %
AVG Watchdog service 30,4 %
This makes it virtually impossible to do anything at all on my computer...
Any ideas on how to solve this please??
Thanks!
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.
I did as you suggested: did the AVG Repair... No difference! AVG keeps eating almost all CPU resources.
AVG Antivirus 20,5%
AVG Service (32-bits) 22,3%
AVG Software Analyzer 26,2 %
AVG Watchdog service 22,9 %
Any other ideas please?
In that case we kindly request you to reinstall the AVG program using the instructions on the article http://avgclick.me/howtoreinstallAVG and check whether it resolves the issue.
Thank you.
I did as you requested. The problem stays the same ! Guess I will have to start looking for an alternative? I hope you people from AVG understand that rendering a PC virtually unusable by claiming almost all its resources is not really a good solution to protect a PC? What is the logic behind this?
I am really disappointed... I liked AVG till now...
Hi,
I did. Nothing changed ... AVG is still eating almost all CPU resources. Another strange thing is that after removing AVG (following the instructions you refered to) task manager is still refering to AVG services (but CPU usage is 0%). After reinstalling AVG the CPU usage rockets again causing the CPU to be used above 95% ... Which leaves max. 5% for doing productive work... :-(
Any further suggestions?
We are sorry for the inconvenience caused. To assist you better, could you please let us know the version of AVG installed in your computer and the Windows version?
Thank you
yes, of course:
AVG Build number: 1.162.2.62416
AVG Antivirus Free version: 17.2.3419.0
AVG Framework version: 1.172.2.61689
AVG Setup version: 1.172.2.61624
We are sorry, could you please let us know the Windows version installed and the system memory you are using?
Thank you
yes: Windows 10 Home version 1607 Build 14393.953
System RAM memory: 8 Gb
Processor Intel Core i5-6200U; CPU @ 2.4 GHz
Thank you for providing us the information. We request you to try repairing your AVG Anti Virus once and check the issue.
Thank you.
as you can see, that was the first suggestion made by one of your colleagues (Karthikeyan): see first comment on my question. As you can read: that did not help at all... so why should I try this again now? Why would it make a difference now? It seems like we are going in circles here or am I missing some point?
We regret for the inconvenience caused.
We have sent you an email with instructions to collect the diagnostic information and analyze this issue.
Please let us know once you have uploaded the info to AVG server.
Thank you.
yes, and I did everything mentioned in that email: the diagnostic information has been sent to you as requested...last week. I did nog get any response or reaction after that ... none at all... unbelievable. You really keep people busy ... but for what purpose actually? Problem not solved so far...took a lot of my time. Your 'FREE' AVG -version is not free at all if you look at it that way...
Can I still expect some analysis/conclusions based on the diagnostic information that I have sent please??
However, Windows 10 uses a 'fast startup' that fakes a restart but actually leaves the computer on. Either use a restart or disable the fast boot in Windows 10 (search for disable fast boot windows 10).
That will force a restart on your computer and kill the high resources. I had to do an AVG repair afterwards. Now my system is back up and running normally.
Hope this helps (probably you already have another anti-virus by now :) )
I uninstalled the oldest one and after a restart, my CPU usage has dropped from 80% to 3% !
Perhaps this can help someone also experiencing high CPU usage
Quad-core-CPU at more than 50%:
That was awful. I was in the middle of my work when it happened and it annoyed so much, so I had to search for a solution. I've tried to deactivate as much as I could from AVG settings/components and finally the deactivation of 'Settings->Troubleshooting->Enable AVG Self Protection Mode' helped. After that CPU went into normal usage and I've enabled all AVG components again. Even that flag returned back to enabled state, but AVG runs OK now.
We are glad to know that your issue is resolved. We appreciate your efforts. If the CPU usage issue persists again, please contact us so that we can escalate to concern team. Please feel free to contact us for any assistance regarding AVG.
Thank you.
Top Processes all AVG and all use btween 25-13% constantly.
I am sorry to hear that AVG services are consuming more CPU usage on your Computer.
Please repair (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG program once and follow the below steps to fix the issue.
Click on Menu->Settings->Troubleshooting->Uncheck "Enable AVG Self Protection Mode" and check the status.
Please do contact us, If you face any difficulties.
Thank you.
Thank you for your kind post. The solution you have shared will be helpful to most of our customers. We appreciate your time and co-operation. Feel free to contact us for further query regarding AVG.
I'm guessing I may have the same problem as Joshua Levy above. How do I determine how many versions are running on my computer? And where do I find the removal tools for 2016 and 2017?
Please go to control panel, go to Programs & Features, click on Add or remove programs to view the list of programs installed on your PC. Check if you see two 'AVG Protection' entries in that list. If you do, please run AVG remover tool as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
I checked as you advised and found only one version listed under Add/Remove programs. What now?
Is it correct that avguix.exe (using 67,324K of VM) is running on my computer at the same time AVGUI.exe is running and using 88,512K?
Or that AVGSvc.exe is consuming 152,496K even while avgsvcx.exe is running and using 18,700K?
My computer is still running at 75-100% usage. It began right after the AVG update and hasn't relented since.
Is it correct that avguix.exe (using 67,312K of VM) and AVGUI.exe (using 88,512K) are running at the same time?
Also, the AVGSvc.exe is eating up 152,852K; meanwhile, avgsvcx.exe is using 18,652. Is it correct that these processes (which appear to be very similar) are running simultaneously?
Thank you for getting back to us. If you are a paid user of AVG, I would request you to contact our technical support ( http://avgclick.me/AVGtechnical ) for further help.
And why am I the only person on the page to receive a "if you are a paid user" reply?
I used your free version in good faith, based on your company's reliability/security claims and ten years' experience with the product. Now, through no fault of my own, AVG has adversely affected my computer as the result of an automatic update.
I would think you have a moral responsibility to help me fix it, rather than to suggest that the only way I can restore my computer to proper working condition is to buy a subscription.
I am sorry if you were offended. I was meant to inform that you can get personalized chat or call support if you are paid user. I would suggest you to run AVG Clear tool and then remover tool to uninstall AVG completely and reinstall it. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer".
After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,...).
Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run AVG Remover tool.
After you run both tools, click on this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
Now keep in mind your Anti-Virus is now not running!
You can go work on figuring out why it is causing you the headache, unistall AVG altogether and pick a new tool, wait for AVG to come out with a new fix, or turn Windows Defender back on. The choice is yours.
I do not believe it is the tool running two versions. I beleive whatever this last update AVG pushed out was it is conflicting with the native Windows 10 anti-virus processes. This is a fix AVG needs to address and is not your fault nor are you running two competing AVG services.
I am sorry for the inconvenience and appreciate your patience in trying to fix the issue. I would suggest you to uninstall AVG old versions completely from your computer using AVG remover tool http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG.
Please restart your computer and check the CPU usage. If the issue persist, please contact us with the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG services in the Task manager to assist you further.
Now this **** started happening to me too. Four processes all using 15-20%. No changed made to this PC, no new programs installed. Only thing changed is I allowed AVG to update.
Version 17.5.3021, build 1.201.3.7082. Restarts do not help and neither did repair.
It amazes me that you do not have a debug-tool or in-built reporting that can be used for tracking the issue.
I'm sorry to hear about this. I request you to open AVG free antivirus/AVG Internet Security > menu > settings > troubleshooting > uncheck "Enable AVG Self protection module" > click OK. Then open Task manager and check if the CPU usage decrease, let us know the AVG programs installed on your computer (control panel > program and features).
Best regards,
Alok.
Kelly, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I apologize for any inconvenience cased. I request you to open AVG free antivirus/AVG Internet Security > menu > settings > troubleshooting > uncheck "Enable AVG Self protection module" > click OK. Then open Task manager and check if the CPU usage decrease, and also let us know the AVG programs installed on your computer (control panel > program and features).
Best regards,
Alok.
Disabling AVG self protection seems to solve the problem, but this is no solution.
I use AVG free 17.8.3036, build number 1.211.3.17155 on windows 10 pro 64 bit version 1709.
When will AVG offer a solution? I had exactly rhe same problem with Avast, that is why i uninstalled Avast, but as both are the same program, I hope we will get an update fast!
Same problem here. 30+% CPU usage.
Disabling AVG self protection seems to solve the problem, but this is no solution.
I use AVG free 17.8.3036, build number 1.211.3.17155 on windows 10 pro 64 bit version 1709.
When will AVG offer a solution? I had exactly the same problem with Avast, that is why i uninstalled Avast, but as both are the same program, I hope we will get an update fast!
I understand how this must be upsetting.
I kindly request you to perform repair of AVG Antivirus as mentioned in this article: http://avgread.me/1BVxDSY and if the issue persists do let us know.
I started this tread and eventually I deleted AVG. You can use the virus protection that comes with windows 10 (included for free). I am using this since the end of March 2017.. and all my PC-problems dissappeared.
> I followed the above link to AVG repair, ran it and nothing changed - AVGUI.exe still between 84 - 98 % CPU still at !00%
> I Opened AAVG Internet Security > menu > settings > troubleshooting > uncheck "Enable AVG Self protection module" > click OK. Then opened Task manager and the CPU usage was still maxed out.
This is a recent occurance. Any suggesions as to how to resolve this issue? Not loving AVG at the moment. Thanks in advance for your feedback.
This could also be caused due to more than one anti virus program is installed on your PC. Please check if you have any other anti virus or firewall program to uninstall it. Let us know if it is a trial or paid version of AVG Internet Security that you use. We'd request to start your own post regarding this so we can collect logs to analyze this issue if necessary.
Hi Avinash, Thanks for your quick response.
I am running a paid version of AVG Internet Security. Also running on this PC is AVG PC Tuneup.
There is no additional firewall programs or anti-virus programs on the PC.
Interestingly, today I've been watching Task Manager and the AVGUI.exe us using zero CPU cycles. The highest usage is 'System Idle Process'. What would have cause the AVGUI.exe to intermittently impact the CPU usage after multiple reboots, etc (as desctribed above)?
I'll keep watch on the CPU utilization and post a new update if the problem reoccurs.
Thanks again,... Kathy
If it happens again, we will be able to collect logs and analyze further to identify the root cause.
Keep us informed about the status.
Until yesterday it was more or less at 1%
I'm on Win7 64bit.
Any hint?
thanks
We would like to get more information regarding this.
Do you see this CPU usage when there is any of AVG scan running in the background?
nope. AVG isn't scanning anything apparently.
Where can i see what AVG is actually doing?
I noticedd that the CPU usage stays at the same level even if i "stop" AVG.
no, AVG is not scanning anything, as far as i can see. Is there any page where i can see AVG ongoin activity?
BTW if i disable AVG still the AVGSvc.exe uses 12/13% .
Really strange. Before the latest AVG update this don't use to happen.
We'd request to repair AVG (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) to verify the issue.
Dmitry's fix worked for me - got rid of AVG's constant 12% added CPU suck on my system. Granted, this is much less than others' reported 40-90% drain, but it makes a difference. Thanks,
Dmitry.
Now in the Task Manager, Go to Details Right Click AVGSvc.exe > Set Affinity. Choosing fewer cores will limit AVG with fewer CPU usage. Observe CPU usage
Now the problem should be fixed. Try undoing the first step and observe CPU usage again.
Now in the Task Manager, Go to Details Right Click AVGSvc.exe > Set Affinity. Choosing fewer cores will limit AVG with fewer CPU usage.
Now the problem should be fixed. Try undoing the first step to see if it still works.
I Disabled it within the Startup Folder....
THEN I disabled It In msConfig.exe....
And, THEN I Disabled "Self Protection" in AVG Setting...
THEN I Disabled it on Startup in the Task Manager Folder....
This allows you to Game Single Player games, or in High Security Multiplayer Games with Little AVG CPU Usage....
BUT
I will have to let you know, to NOT forget to Re-Enable it when you go back into Google Chrome. If you forget to Re-Enable it Windows Microsoft Virus Defender causes Google Chrome CPU Usage to all of a sudden become the Problem, furthermore you lack protection....
Soooo, You kinda have to be hands on with when to start it up or not TBH XD. I prefer it to 2 FPS games though honestly!
I found out how to Reduce the CPU Usage, although to be fair it requires a more hands on approach to stay protected....
I Disabled it within the Startup Folder....
THEN I disabled It In msConfig.exe....
And, THEN I Disabled "Self Protection" in AVG Setting...
THEN I Disabled it on Startup in the Task Manager Folder....
This allows you to Game Single Player games, or in High Security Multiplayer Games with Little AVG CPU Usage....
BUT
I will have to let you know, to NOT forget to Re-Enable it when you go back into Google Chrome. If you forget to Re-Enable it, while Streaming Less Secure Websites on the Internet. Windows Microsoft Virus Defender causes Google Chrome CPU Usage to all of a sudden become the Problem, furthermore keep in mind of your lack protection if you forget to re-enable it (which can be EVEN MORE problematic)....
ANYWAYS, As You can tell, you kinda have to be hands on with when to start it up or not TBH XD. I prefer it to 2 FPS games though honestly.
I just highly recommend you not to do this if your a Forgetful person though! 😂
Have a nice and safe day.
You can try to reinstall AVG Internet Security to the latest version and check whether you still get high CPU usage because of AVG. If yes, please share us the screenshot (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of it.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Thank you for the information.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
We will check and help you to resolve it.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.