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ShowAll Questionssorted byRecent Activity
Phil WineingerPhil Wineinger 

AVG Free on Windows XP SP3 says You are not protected

AVG Free on Windows XP SP3 says You are not protected and the FIX NOW button does nothing. Any ideas how to fix this?
Akash ChandaAkash Chanda (Avast)
Hi Phil,

We are sorry for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of your AVG interface to help you better.

Thank you.
Phil WineingerPhil Wineinger
Here is the screenshot.
AVG Error: FIX NOW does nothing!
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Phil,
We regret to hear about the inconvenience caused. We suggest you to run repair AVG Anti-Virus free to fix this issue.
To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
You can also use the link to know how to repair AVG :
http://avgread.me/1BVxDSY
Please, feel free to let us know if you require any further assistance. Thank you.
Phil WineingerPhil Wineinger
This did not resolve the problem, still same error.
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Phil,
We are sorry to know that, we suggest you to uninstall and re-install AVG Anti-Virus free to fix this issue.
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to download and run the AVG Clear tool. This tool helps remove AVG 2017 and its residual files.
2. Open the AVG Clear tool.
3. Click Yes in the User Account control dialog.
4. Click No in the Windows safe mode dialog.
5. Select the installed version of AVG.
6. Click Uninstall, then click Restart computer.
Please re-install AVG Free using the following link : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free
Please, feel free to let us know if you require any further assistance. Thank you.
Phil WineingerPhil Wineinger
This still did not resolve the problem either, still the same error.
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Phil,
We are sorry to know that the issue still persists, we see that you have AVG Internet Security for 3 computers, have you installed AVG free version in the 4th computer (Windows XP SP3)? If no, let us know, we'll help you with the installation of AVG Internet Security paid version.
Please, feel free to let us know if you require any further assistance.
Phil WineingerPhil Wineinger
Yes, AVG Free on 4th old XP computer, and yes, the problem still persists.
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Phil,
We regret to hear about the inconvenience caused. We have sent you an email to collect the log files to your registered email address, please use the instructions to collect the log files and reply back to the email, once we receive the email, we will escalate your case to our senior team who would analyze and fix the issue for you.
Please, feel free to let us know if you require any further assistance. Thank you
Phil WineingerPhil Wineinger
I did that 2 minutes after this email last night. Still waiting for a response.
Jim MacJim Mac
Hi,
I am just posting here to say that I have EXACTLY the same problem: i.e the new upgraded version of AVG Free on Windows XP Service Pack 3 will continue to say "You are not protected", no matter what I do.
Keen to hear of a fix.

Jim 
Steve KeithSteve Keith
This is also a problem for me.  Searching the internet I see SEVERAL people with the same problem, and your tech support acts as if they don't know about it - telling everyone to perform the same steps that don't work.  Are you ever going to get a fix for this?  I've had AVG for years now, but this is a deal breaker - if you cannot get it fixed then I will have to find something else.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Steve,

I understand this must be upsetting. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Clear and AVG Remover tool. 

After uninstallation, please use the below offline installer link to install AVG Antivirus free on your computer.

Note: Before starting the installation, please select "Basic protection" to install AVG Free.
For 64 bit OS: http://files-download.avg.com/inst/mp/Antivirus_Free_x64_1818.exe
For 32 bit OS: http://files-download.avg.com/inst/mp/Antivirus_Free_x86_1819.exe

If you face any difficulties, please contact us to escalate the case to the senior technicians.

 
lorde lauralorde laura
I tried running AVG Free from an admin account, but it does nothing. AVG Free won't even start up. It just sits there with the "FIX NOW" message.
nyt wordle
 
Sreenu YadavalliSreenu Yadavalli (Avast)
Hi Iorde.

We apologize for the inconvenience caused to you.
We will check and help you with this issue.

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

Midhun AloorMidhun Aloor (Foundever)

Please accept our apologies, Phil.

My colleague responded to "lorde laura" who posted on your community thread on August 27, 2022.
Since you're the author of this post/thread, you'd have received a notification regarding our recent response.
Let us know if you need any assistance from AVG. We'd be happy to help you.
Have a great day!
Phil WineingerPhil Wineinger
Sorry, I misread which date went with which message.
Sreenu YadavalliSreenu Yadavalli (Avast)
Thank you for writing back to us, Phil.
Could you please specify your issue with AVG so that we will check and help you further?
Thank you.
Phil WineingerPhil Wineinger
My issue was over 5 years ago. I have no issue today.
Lathika RavindraLathika Ravindra (Avast)
Thank you for writing us back, Phil.
We are glad that your issue has been resolved.
Please don't hesitate to reach out to us if you face any issues related to AVG and we'd be happy to assist you.
Thank you. 
Ninh PhamNinh Pham
I am also facing the same error and have not been able to fix it.
Lathika RavindraLathika Ravindra (Avast)
Hello Ninh,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you and keep us updated.
C CC C
I'm sorry I had the same problem as them and it's
been half an hour and pickleballbyyou I still can't solve it
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello,

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask

Thank you for your understanding.
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