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Alexandre LHOEST Website Certified by Unknow... / Unable to verify... / .. certificare
2 days ago, Windows 10 has been updated on my PC (I have no control on the update MS decide for me...). On the same day, AVG updated himself.
Since, when using Thunderbird, a pop up raises "Website Certified by an Unknown Authority... Unable to verify the identity of pop.gmail.com..."
The button Examine certificate shows:
"Could not verify this certificate for unknown reasons
Issued to: pop/gmail.com
...
Issued by: AVG Web/Mail Shield root
..."
I have tried to repair.
The date/time of my system is OK.
My system is recent and powerful: 16GBRam, SSD, quadcore, etc.
I could not find any hint on the net, nor on this community.
Do I'm the first one experiencing this?
Alex
Since, when using Thunderbird, a pop up raises "Website Certified by an Unknown Authority... Unable to verify the identity of pop.gmail.com..."
The button Examine certificate shows:
"Could not verify this certificate for unknown reasons
Issued to: pop/gmail.com
...
Issued by: AVG Web/Mail Shield root
..."
I have tried to repair.
The date/time of my system is OK.
My system is recent and powerful: 16GBRam, SSD, quadcore, etc.
I could not find any hint on the net, nor on this community.
Do I'm the first one experiencing this?
Alex
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG interface and pop up from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, could you please tell us the version of AVG you are using in your computer? Is it a paid or free version? Thank you.
AVG Guru
The issue occurs when running Thunderbird. It occurs with pop.gmail and also when connecting to my local provider. Here, a screenshot.
Here, screenshots of the AVG interface and the about menu.
Thank you for providing us the Screenshots. Could you please disable AVG once and then check the issue?
Thank you!
So, when disabling the mail protection, I was able to send my mails through the local provider.
At this time, I was not able to get my gmail mails: a popup came out: "Thunderbird can't connect securely to pop.gmal....".
Then I restarted thunderbird and could finally get my gmail mails.
We regret to hear about the inconvenience caused. Are you accessing the same email account in any other devices? If you are using it in other devices, please sign out from the email account in the other devices and check if you are able to access it in this computer.
Please, feel free to let us know if you require any further assistance. Thank you
I have only one computer for my mails.
The access to the pop of my local provider and the pop.gmail.com are malfunctionning.
The problem occurred after these software update.
I googled again for such behaviour, and I have not find anything.
No virus is found on my system.
I'm afraid that I further need advises.
Alex.
My mail is portable. I gave a try on a Win7 system running also AVG. Same result.
So, we can exclude an issue related to Win10 update.
Then I gave a try with my professional computer, Win7, running an other protection system.
On this computer I could read my mail, with no certificate issue.
Alex