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Tony KTony K 

AntiVirus Free Scanning

My AVG AntiVirus Free was updated last night. A Full Scan of my computer now seems divided into 2 parts: ‘Viruses & other malware’, and ‘Performance issues’. I do a scan at least once a week and would rather just scan for ‘Viruses & other malware’ if scanning for ‘Performance issues’ might delete shortcuts I use or empty my Recycle Bin – I deliberately leave some junk in there. I’ve seen the Scan Options: ‘Full Computer Scan’, ‘Deep Virus Scan’, ‘USB/DVD Scan’, ‘File or Folder Scan’, ‘Performance Scan’, and ‘Boot-Time Scan’. Is my only option to do each of these scans except the ‘Performance Scan’?
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Tony,
AVG has launched 2017 version and your AVG Anti-Virus free has been upgraded to AVG 2017 version which has the different scan settings. The new scan types are efficient and helps us to detect the viruses efficiently. Performance scan is related to AVG PC TuneUp, so to scan your computer to check for infected files, please use the "Full computer scan". "Deep virus scan" is a deep analysis scan which scans your entire computer and the scan progress will be slow.  You  can use "File and Folder scan" to scan a particular file or folder. "USB/DVD scan" used to scan the external USB/DVD devices. "Boot time scan" used to do a scan during the computer start up and it will take more several minutes to complete the scan. If you need to schedule a scan, use the link to show how to schedule a scan : http://support.avg.com/SupportArticleView?urlname=How-to-start-or-plan-a-computer-scan
Please, feel free to let us know if you require any further assistance.  Thank you
Tony KTony K
Thanks for your response, Gunaseelan,

I’m familiar with what Performance scans usually do. The new Full Scan includes a Performance Scan that I wanted to avoid as I don’t want shortcuts I use to be deleted or my Recycle Bin to be emptied. Performance scans usually do both. I guess I won’t be using the Full Scan, and will have to do the other scans apart from the Performance scan. Time isn’t an issue. I actually do Performance scans, but only once in a while.

 
Before the update, Full Scans didn’t include a Performance scan component.
 
Thanks.
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Tony,
AVG Performance scan is different from the AVG Full computer scan. AVG Full computer scan will not delete any shortcuts from your computer, however the performance scan will find the broken shortcuts, it can be manually removed. If you feel that way, we suggest you to use the Deep virus scan to scan your computer which is more efficient.
Please, feel free to let us know if you require any further assistance. Thank you
Tony KTony K
Hi again, Gunaseelan,
 
The first around 60% or so of the new Full Computer Scan addresses ‘Viruses & other malware’, and the remaining around 40% addresses ‘Performance issues’. You say the ‘Performance issues’ don’t include shortcuts (‘broken shortcuts’). Do they include Recycle Bins that aren’t empty?
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Tony,
The whole system scan will include full scan of whole folders.
You can remove broken short cuts by running the performance scan.
Thank you.
Tony KTony K
Thanks, Sreedevi,
 
The reason for my questions is I want to have my computer scanned WITHOUT having any shortcuts removed or my Recycle Bin emptied.
Akash ChandaAkash Chanda (Avast)
Hi Tony,

We understand your concern, we would like to inform you that the Performance Scan will scan for Registry Issues, System Cache & Logs, Browser Data and Outdated Software only. It will not remove Shortcuts and clear the Recycle Bin.

Thank you!
Dave CannonDave Cannon
(To the AVG gurus):  Have you seen your 'Help' pages recently?  This is the page Gunaseelan refers to above: http://support.avg.com/SupportArticleView?urlname=How-to-start-or-plan-a-computer-scan

(Images missing from AVG help pages)
...the URLs for the missing images appears to be: https://support.avg.com/servlet/rtaImage?eid=ka0b0000000Hy2E&feoid=00Nb0000009hG27&refid=0EMb0000001Zhak

All the best,  Dave
Akash ChandaAkash Chanda (Avast)
Hi Dave,

We would like to inform you that the Webpages are working fine and there are no issues from our end. Please try a different browser or a different computer.

Thank you!
Tony KTony K
Thanks, Akash,
 
What exactly does the ‘Performance issues’ component of the Full Computer Scan check for? I hope it’s clear what I’m referring to (pls. see my earlier posts).
 
If the Performance Scan won’t remove shortcuts or empty the Recycle Bin, I can only imagine the ‘Performance issues’ component of the Full Computer Scan won’t either.
 
The question on webpages was asked by someone else.
 
Thanks.
Akash ChandaAkash Chanda (Avast)
Hi Tony,

The performance Scan will scan for Registry Issues, System Cache & Logs, Browser Data and Outdated Software only. Also, it will be same for the Full Computer Scan also.

Thank you!
Tony KTony K
Please don’t delete this follow-up question that I’m posting for a second time – it seems you deleted it the first time I posted it:
 
What exactly does the ‘Performance issues’ component of the Full Computer Scan check for? I hope you know what I’m referring to (pls. see my earlier posts).
 
THE FULL COMPUTER SCAN HAS A ‘PERFORMANCE ISSUES’ COMPONENT. THE PERFORMANCE SCAN IS A SEPARATE SCAN ALTOGETHER. I NEED TO BE SURE THE ‘PERFORMANCE ISSUES’ COMPONENT OF THE FULL COMPUTER SCAN WILL NOT EMPTY MY RECYCLE BIN. PLEASE CONFIRM THIS. THE RESPONSES I HAVE RECEIVED SO FAR REFER TO THE PERFORMANCE SCAN, NOT THE ‘PERFORMANCE ISSUES’ COMPONENT OF THE FULL COMPUTER SCAN.
 
Akash ChandaAkash Chanda (Avast)
Hi Tony,

We understand that you're referring to the Performance Issues inside the Full Computer Scan, we would like to inform you that it won't delete the shortcuts or empty your Recycle Bin.

Thank you!
Tony KTony K
Akash:
 
Before I read your latest post, to answer my own question, I restored all the files in my Recycle Bin to their original location, left one test file in there, and started a Full Computer Scan. The first 65% checks for ‘Viruses and other malware’, and the remaining 35% for ‘Performance issues’. The ‘Performance issues’ seem to be those you said the separate Performance Scan addresses (Registry Issues, Outdated Software, etc.).
 
But the ‘Performance issues’ component of the Full Computer Scan will not address any issues it detects. AVG PC Tuneup (or an equivalent) is required to do that.   
 
Thanks for your responses – like AVG AntiVirus Free, they’re appreciated.
Tony KTony K
As for the test file I left in my Recycle Bin, it wasn’t deleted by the Full Computer Scan, just as you said.
 
Thanks.
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