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Robert Bornkamp Removal of trial version of Internet Security
A trial version of Internet Security was, without asking, installed with AVG Free and cannot be removed. I keep getting the message: Internet Security is no longer valid, but I cannot get that removed. I de-installed AVG Protection and AVG and then re-installed AVG Free, but de message of Internet Security keeps reappearing. What can I do?
We regret for the inconvenience caused. AVG 2016 version we do have AVG ZEN as a interface for AVG Protection Free. Due to the arrival of new threats and infections, we have updated our AVG security program with high new security patches and updates to enhance the computer security. AVG ZEN is a interface for AVG Internet Security and AVG PC Tune up for unlimited Devices. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Once AVG Internet security trial period is expired, it automatically downgraded to free version and the software is designed in such a way.
Thank you for understanding.
AVG Guru
This is the screenshot of the program I cannot remove:
Thank you for your reply!
This is the screenshot of the program I cannot remove:
And no: my version of internet security is not automatically downgraded…
Do you require anything else?
Thanks in advance!
Thank you for providing us the screenshot, we request you to Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
And then reinstall AVG Anti Virus FREE from http://www.avg.com/us-en/download
Thank you!
I am not sure what happened to the replies I sent, I will try again:
This is the screenshot of the Internet Security program I cannot remove:
And no: the program is not automatically downgraded...
Do you require anithing else?
Could you please confirm once if our previous posts are visible to you? We're also sending you the instructions through Email. Please check your Mailbox once.
Thank you!
Is there no way to clear everything of AVG files and start anew?
Thanks in advance!
We appreciate all your efforts in trying to fix the issue, we apologize for the inconvenience caused. Could you please attach us the screenshot http://avgclick.me/getscreenshot of the Error message that you receive while reinstalling the AVG Anti Virus FREE?
Thank you!
I have checked the details and it seems that you have AVG antivirus free. To fix the issue I will suggest you to Uninstall and re-install.
To uninstall please go to start->control panel->programs(uninstall a program)->Select AVG Protection,AVG, then uninstall it.
After this please click on the below link to install the AVG Antivirus free.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
Thank you.
We regret to hear about the inconvenience caused. We suggest you to reboot your computer in safe mode. Use the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g
Please run both AVG Clear tool and AVG Remover tool to remove all the AVG traces from your computer.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Reboot your computer to normal mode. Click on the link to show how to install AVG Anti-Virus free : http://avgclick.me/InstallFree
Please, feel free to let us know if you require any further assistance. Thank you (2/2)
So, my heartfelt thanks for your help!
Thank you for your kind post and for your support of AVG products. It is customers like you that are helping to make AVG a household name.
Thank you for choosing an AVG solution for your computer.