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Johnson Cheam Cannot Restore Quarantined File
AVG removed a file from my computer but when attempting to restore it from quarantine, the button doesn't do anything. I've repaired AVG without any luck. I've google searched this problem but nobody seems to know why the button works. PLEASE ADVISE. The removed file is preventing re-installation of the program.
We apologize for the inconvenience caused.
Have you installed free version of AVG in your computer?
Thank you.
We regret the inconvenience caused. Could you please send the screenshot of your quarantine interface so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
AVG Guru
I ran into the same problem this morning. 5 files were quarantined and I was unable to see the full path of the files, or perform any actions on said files, as the quaratine section is broken and deselects any files you select. It also fails to perform any action you select on the files, such as Restore, during the brief moment they appear selected.
Running AVG Free on Windows 7 Pro (x64) - AVG upgrade from previous version
AVG build: 1.171.3.211
AVG Anti-virus Free version: 17.3.3443.0
AVG Framework version: 1.182.2.64574
AVG Setup version: 1.182.2.64574
The quarantined files are now stored in the following directory:
C:\ProgramData\Avg\Antivirus\chest
Note that ProgramData is a hidden, system folder so you will need to type it in the Windows Explorer path bar if you do not have 'show hidden files' selected in Windows 'folder and search options'.
The index.xml file will allow you to see the full paths and filenames of all the quarantined files, which are stored in the same folder. Unfortunately you will be unable to restore the files manually as they have been encrypted by AVG, rendering them unreadable. As such you will need to wait for the AVG developers to fix and update the Quarantine section before you can recover any files, unless you have a backup system which you can recover them from.
I ran into the same problem this morning. 5 files were quarantined and I was unable to see the full path of the files, or perform any actions on said files, as the quaratine section is broken and deselects any files you select. It also fails to perform any action you select on the files, such as Restore, during the brief moment they appear selected.
Running AVG Free on Windows 7 Pro (x64) - AVG upgrade from previous version
AVG build: 1.171.3.211
AVG Anti-virus Free version: 17.3.3443.0
AVG Framework version: 1.182.2.64574
AVG Setup version: 1.182.2.64574
The quarantined files are now stored in the following directory:
C:\ProgramData\Avg\Antivirus\chest
Note that ProgramData is a hidden, system folder so you will need to type it in the Windows Explorer path bar if you do not have 'show hidden files' selected in Windows 'folder and search options'.
The index.xml file will allow you to see the full paths and filenames of all the quarantined files, which are stored in the same folder. Unfortunately you will be unable to restore the files manually as they have been encrypted by AVG, rendering them unreadable. As such you will need to wait for the AVG developers to fix and update the Quarantine section before you can recover any files, unless you have a backup system which you can recover them from.
This problem was reported on 07 April 2017.
It is now 24 April 2017.
When might the development team get around to this serious problem, please?
Bin.
1) In AVG go to Menu > Settings > Exceptions > File Paths > then enter the directory of the files that are being flagged.
2) Restore files/appss to the directory you just excluded from being scanned
NOTE: I also changed the "Enable CyberCapture" option to "Allow me to decide" in hopes it doesn't automatically block my files again.
AVG did not flag anything after the fact but of course this is a temp fix.
Hans, Have a look @ this AVG webpage (https://secure.avg.com/submit-sample).
AVG Guru
Is there any way to escalate this?
As a developer myself I do not see how this can take a month when they know it is generating false positives AND removing the files in a way that the user can not recover.
AVG Guru