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Just asking Why Can't I Open AVG AntiVirus Free?
I have Windows 7 Home Premium on a desktop pc with 4 GB Ram. Until recently, had no problem opening AVG AntiVirus Free. For the past few days, when I click its shortcut, it doesn't open. It's still on the Control Panel program list. I tried system restore twice, but it failed both times. Re-installed AVG AntiVirus Free twice, but still can't open it. Sent 4 emails yesterday. Each had an AVG AntiVirus Free ad at the bottom. Would like to disable that, but can't open AVG AntiVirus Free. Any clues why?
We are sorry for the inconvenience caused.
You can refer the below article to schedule the scan in AVG Free latest Version:
http://support.avg.com/SupportArticleView?urlname=How-to-start-or-plan-a-computer-scan
Thank you.
All Answers
We are sorry to hear that. Could you please run AVG repair and check if you are able to open the AVG program without any issue? Please click on this link avgclick.me/RepairAVG for the steps to run AVG repair.
Thank you
Of the 3 Control Panel programs, is AVG the AntiVirus (alone) or is it AVG Zen? What is AVG Protection? Is that AVG Zen? If AVG Protection is AVG Zen, can I uninstall it so clicking the shortcut loads only AVG? If I need AVG Protection for the AntiVirus, can I still disable AVG Zen?
Is AVG Web TuneUp part of AVG AntiVirus Free? Or is it a premium product? Do I need it for protection from web malware? Or does AVG AntiVirus do that? Chrome lists several warnings when it's added as an extension.
Also, the latest version of AVG puts an ad in every email I send. Even Microsoft didn't do that! Can I disable it? In the AntiVirus Settings, General, I unchecked "Enable AVG email signature," but that didn't stop email ads. I rebooted my pc, but AVG ads are still on all emails. Really annoying! Can I disable them?
We understand your concern, we apologize. Due to recent update with our AVG programs, we made this changes and sorry to inform you that it is not possible to install your AVG programs without AVG Zen interface for free and unlimited programs. It helps the user to view or manage all other devices. Thank you for understanding!
AVG Protection is AVG AntiVirus FREE, also, AVG Web TuneUp is a browser add-on that provides you with secure search and is a part of AVG Zen.
You can uncheck this email signature from the AVG Anti Virus FREE Settings and that should fix the issue. Please open the AVG Anti Virus FREE interface and click on "Menu>Settings> General> Uncheck Enabe AVG Email signature".
Thank you!
Windows Live Mail 2012 is my client. Outlook.com is my server. The path is IMAP. When I send emails, both WLM 2012 and Outlook.com save copies. There are no AVG ads on server copies. But all WLM 2012 copies have AVG ads. How is that possible?
For me, this is recent. It started on April 13. Prior to that, none of my emails had AVG ads. It's possible my copy of AVG was defective, since I couldn't open it until today.
For whatever reason, yesterday and today, all WLM 2012 copies have AVG ads. Unchecking "Enable AVG email signature" doesn't stop them. The ads are only on WLM 2012 copies, not on Outlook.com server copies.
Can you explain why? Or how to stop it? The text of the ads changed, from yesterday to today. Yesterday (Thursday, 4-13), they said "Virus-free. www.avg.com". Today (Friday, 4-14), they say, "This email has been checked for viruses by AVG antivirus software. www.avg.com".
The ads are so new, you're still changing text! Please tell me there's a way to disable it.
We regret for the inconvenience caused.
We suggest to attach the screen shot of the issue you are facing in the email. Please click this link http://avgread.me/1aZxsAV to show steps to create a screenshot.
Thank you.
AVG Guru
AVG email signature (ad) on WLM 2012 email copy, (4-13-17):
AVG email signature (ad) in WLM 2012 email copy (4-14-17):
Note these facts:
1) I've had AVG AntiVirus Free for many years and have never had AVG ads on email copies. The ads started on Thursday (4-13-17) and continue, even though I've UNCHECKED Enable AVG email signatures in AVG AntiVirus Free.
2) All emails composed in WLM 2012. Both sent and received through Outlook.com server using IMAP.
3) The AVG ads are only on WLM 2012 copies (sent & received in Inbox), not on Outlook.com copies
Thank you for providing us the Screenshots, we apologize for the inconvenience caused. We request you to Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe . This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
After that you can reinstall it from http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If issue persists, please get back to us and we will look into it.
Thank you!
But now I have a new problem! Prior versions of AVG Antivirus Free let me schedule full scans. With the latest version, I don't see anywhere I can do that. Did you get rid of the tool that lets users schedule system scans? If you didn't, where in the latest version is it? I don't see it.
We are sorry for the inconvenience caused.
You can refer the below article to schedule the scan in AVG Free latest Version:
http://support.avg.com/SupportArticleView?urlname=How-to-start-or-plan-a-computer-scan
Thank you.