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Dave VarnerDave Varner 

502 concurrent connection limit in AVG exceeded(pass:0, processes:nbpro.exe[50])

I get a error in Newbin pro.
502 concurrent connection limit in AVG exceeded(pass:0, processes:nbpro.exe[50])
is this a setting in email? or email.ini? to remove the limit of 50 connections?
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Dave,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG interface from where you are facing issues, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
Alan BinchAlan Binch
Dave, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Alan MantleAlan Mantle
Can we get a solution to this? The problem is not related to the AVG interface, which is probably why the OP hasn't provided a screenshot. The problem is that AVG is limiting the number of connections to the computer to 50. This is no good, as premium usenet providers sell usenet access with multiple connections, for example I have 50 connections for one provider, 40 for another and 20 for another. I can confirm that this is not limited to Newsbin, as the problem for me is with NewsLeecher, which returns the exact same error( 502 concurrent connection limit in AVG exceeded(pass:0, processes:NewsLeecher.exe[50]) ), so I would assume it is affecting all usenet clients. I have been using both AVG and NewsLeecher for several years, and this problem has only started happening recently, so it is something new in AVG. There needs to be a way to either extend the concurrent connections limit or add specific programs so their connections aren't included.
KarthikeyanKarthikeyan (Foundever) 
Hello Alan,

I can understand how difficult this is for you. The maximum amount of connections can be changed in the C:\ProgramData\Avg\Antivirus\EmailShield.ini file. Just add the information below to the file and save it:
[EmailScanner]
MaxConnections=100

It may be necessary to disable the AVG Self Protection first before changing any value. To disable "AVG Self Protection" follow the below steps:

Open AVG Internet Security/AntiVirus free->Menu->Settings->Troubleshooting->Uncheck "Enable AVG Self Protection".

If you face any difficulties, feel free to contact us.
Alan MantleAlan Mantle
Thanks, that seems to have worked, although this setting really should be in the interface options somewhere, as nobody would have had any idea how to do this.
Also, even with AVG Self Protection disabled, the file could not be modified - "Access denied" when trying to save from Notepad. I had to search to find out how to restart Windows 10 in safe mode before I was able to save the file.
Abirami ShanmugamAbirami Shanmugam (Avast)
Dave,
I have forwarded this to senior team for further suggestion.
Please keep checking the post to know about the status.
Thank you.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Alan, Please apologize for the delay in reply. It is not necessary for rebooting your computer in safe mode. You can create a copy of the configuration file to e.g., desktop then modify and save it > disable Self Protection > move configuration file from the desktop to the original folder. Please try these steps and contact us if you face any issues.
Alan MantleAlan Mantle
Thanks, I didn't think of that. I managed to save the file in safe mode anyway, but this also works.
Alok KumarAlok Kumar (Avast)
You're welcome Dave,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
Wouter vnWouter vn
I am having the same problem butt cannot find this EmailShield.ini file, also not with explorer search. Please guide me in the right direction.
Wouter vnWouter vn

I have the same problem but cannot find this EmailShield.ini file.
Also not with explorer search feature.

Please guide me in the right dirrection.

Thanx!
Wouter vnWouter vn
I have the same problem but cannot find this EmailShield.ini file.
Also not with explorer search feature.

Please guide me in the right dirrection.

Thanx!
Alok KumarAlok Kumar (Avast)
Hello Wouter,
I'm sorry to hear about this. Please let me know the AVG program you have installed on your computer (AVG Free Antivirus/AVG Internet Security) and also share a screenshot of the error message to assist you further.
Best regards,
Alok.
Wouter vnWouter vn
the AVG program I have installed is AVG Free Antivirus version 17.8.3036
and run Windows 7

See screenshot for errorUser-added image!
Alok KumarAlok Kumar (Avast)
Thank you for providing screenshot Wouter,
May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
Best regards,
Alok.
Wouter vnWouter vn

When turning off AVG, then Thunderbirdt asking m for each email accont to overwrite how thunderbird identifies this site, so I press: Confirm Security Exception many times but this keeps popping up.

After all of these popups are gone I am able to send the email.
When I turn AVG on again I cannot send emal anymore and now it tells me:

There was an error saving the message to Sent. Retry?
I press OK many times but is not helping so I press cancel and then I get again Thunderbirdt asking m for each email accont to overwrite how thunderbird identifies this site, so I press: Confirm Security Exception many times again untill it stops popping up.

Now I tried again to send email and for now it is working for some reason but I wonder for how long. I will update when it stops working again.
 
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the detailed information, Wouter.
I request you to perform (repair of AVG Antivirus free) and check whether the issue persists.
Wouter vnWouter vn
I got the same problem again today and did the repair option and seems to be working. Will update if problem comes again.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Wouter, thank you for updating the status. If you face any issue in future, please let me know.
Wouter vnWouter vn
Ok so now again I got the same problem, so I think it was not solved or for very short time, is there anything else I can do?
AvinashAvinash (Avast) 
Wouter,
May I know if it is version 17.8 or 17.9 of AVG installed on your PC?
Wouter vnWouter vn
I have 17.8.3036
AvinashAvinash (Avast) 
Wouter,
It is the older version of AVG. Please open AVG Internet Security, click on Menu->Settings->Update. Then update the program definitions to update it to latest version and check if the issue is resolved.
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