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Mark O'Dwyer AVG Free Firewall blocking SONOS
Hi
I have been using my SONOS and AVG Free for some time with Windows 10 and it has suddenly started blocking my SONOS system from connecting.
I have confirmed that it is the firewall by switching it off. SONOS then connects first time. When I turn the firewall back on it is blocked again. There is no Pop Up asking me to allow or block SONOS when I try to connect.
How do I configure the AVG Free firewall to allow SONOS?
I have been using my SONOS and AVG Free for some time with Windows 10 and it has suddenly started blocking my SONOS system from connecting.
I have confirmed that it is the firewall by switching it off. SONOS then connects first time. When I turn the firewall back on it is blocked again. There is no Pop Up asking me to allow or block SONOS when I try to connect.
How do I configure the AVG Free firewall to allow SONOS?
We regret for the inconvenience caused. AVG Antivirus Free doesn't have firewall feature. Please confirm whether you have installed AVG Internet Security trial version.
Thank you.
Thank you for the information.
Have you installed 2017 version of AVG Internet Security program in your computer?
Thank you.
We regret to hear about the inconvenience caused, please add the application to exceptions lists in AVG by using the below instructions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
This would fix the issue, please feel free to let us know if you require any further assistance. Thank you.
This seems completely unnecessary and was not required when Windows 10 had control of the firewall. A pop up just allowed you to unblock the program.
This expereince is not making me enthusiastic to upgrade to the paid version of AVG
We apologize for the inconvenience caused. We suggest to add the SONOS folder from the path (C:\Program Files\SONOS or C:\Program Files x86\SONOS) in File paths. If the issue persists, please write back here.
Thank you.
We really understand your frustration. Please give us chance to resolve the issue. Try to get connect with us through remote session to resolve the issue at the earliest. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Time to re-open this Question.
Even with solutions given above; I can't get it to work.
Only when I completely turn off my AVG Firewall it tends to cnnect to my existing SONOS system.
I'm doing this from a Windows 10 PC.
I'd request to allow the system rules in AVG firewall settings as described in this article to resolve the issue.
If you need anything else, do not hesitate to let us know.
Thank you for your reply.
I've put everything on "Enabled", however it's still not working, I'm afraid.
To do so : Open AVG - Menu - Settings - Full protection - Enhanced firewall - Enable 'Internet connection sharing mode' by checking it.
Thanks for your reply. This indeed fixed the problem.
But what did I open the firewall up to?
Internet Connection Sharing (ICS), allows all the devices on a local area network (LAN) to share a single internet connection.
The solution was
1. Allow Sonos through as an App.
Open AVG. Menu (Top right) > Settings > General > Blocked and allowed apps. Add Sonos.
2. Switch all netwotks in AVG from Public to Private.
I went Hacker Attacks > Enhanced Firewall ... Firewall Options > Network Profiles..., and set all to Private. I may only have needed to do one but I didn't test any further.