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AVG UserAVG User 

AVG Keeps Turning Itself Off

AVG keeps turning itself since most recent update # 17.3.3443.0

Anyone else having this issue or know of a fix?
Akash ChandaAkash Chanda (Avast)
Hi Customer,

We apologize for the inconvenience caused, to assist you further could you please tell us how you identify that AVG Anti Virus is turning itself OFF. If you have any screenshots, please attach us the screenshot http://avgclick.me/getscreenshot

Thank you!
Alan BinchAlan Binch
AVG, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru 
AVG UserAVG User
I'll take a screen shot next time it turns off, but for now I'll supply you with an image of a similar error message I found online so you can see sort of what it looks like, (except in my case it reads "AVG Antivirus is turned off".
User-added image
Akash ChandaAkash Chanda (Avast)
Hi Customer,

Thank you for providing us the information, in your case, we would like a Screenshot of the message along with a Screenshot of your AVG User Interface to assist you better.

Thank you!
AVG UserAVG User
User-added image
User-added image
User-added image
User-added image
AravindhAravindh (Avast) 
Hello,
Thank you for the information. On checking with your screenshot we could see that you had installed AVG anti virus along with Bit defender. That's the reason you were getting this popup. To avoid this we need to uninstall the Bit defender to resolve the issue at the earliest.
Thank you for understanding.
chris terranovachris terranova
I would just like to add that this just happen to me and then windows stoped working when I tryed to press ctrl/alt /delete after restarting my laptop everything seems fine now but i am haveing trouble useing the new UI.
AravindhAravindh (Avast) 
Hello Chris,
We regret for the inconvenience caused. As we said earlier, if you had turned on Bit defender, we would request you to turned off the AVG firewall and check whether you are getting the popup again. If the issue persist, please get back with us we are here to help you. Since you had mentioned that AVG UI interface is complicated, we would request you to submit your valuable feedback through this http://www.avg.com/product-feedback link, so that concern team will definitely get look into that.
Thank you for understanding.
AVG UserAVG User
I don't see anything named Bit Defender. I tried doing a Windows Search on my PC, but nothing came up. What indication is there that I have Bit Denfender installed? If its installed, I didn't do it.
Akash ChandaAkash Chanda (Avast)
Hi Customer,

We apologize for the inconvenience caused, please try repairing your http://avgread.me/1BVxDSY AVG Anti Virus and check the issue once.

Thank you!
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