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George GutteridgeGeorge Gutteridge 

Error Code: 0xe001f98d will not let me reinstall

I am struggling with this issue when trying to reinstall AVG after one of the updates suggested something was wrong and i should reinstall AVG, I have tried everything on every single one of these support sites in an attempt to fix the issue (as I wish to reinstall AVG FREE software): https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG            https://support.avg.com/answers?id=906b0000000Dab4AAC         https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG          none of which have solved my issue. I am on windows 10, have tried AVG remover tool (didn't detect it but I ran it 3 times anyway to be sure and had no luck) and i have also tried to use the AVG_ResetAccess.exe tool (yet again to no success). I have also removed all AVG files manually from: temp,%temp%,%appdata%,%programdata%. if a member of the community has the solution or if a member of the AVG support team could kindly help me out here i would really appreciate it and i' sure i must not be the only one with this problem. Cheers
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello George,
We regret to hear about the inconvenience caused. We suggest you to run AVG Clear and AVG Remover tool to remove all the AVG traces and start a fresh installation.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please click on the link to install AVG Anti-Virus free : http://avgclick.me/InstallFree
Please, feel free to let us know if you require any further assistance. Thank you. (2/2)
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