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Jacquie KaneJacquie Kane 

Last update problems

Since the last update I cannot access the internet and my computer is unresponsive within minutes of turning it on.  Have tried numerous things but running scans etc impossible because of the pc hanging.  I have now had no pc for days please assist
Best Answer chosen by Jacquie Kane
Tom BrogTom Brog
Oh, get real, AVG. This lastest change -- to "ZEN" -- has totally screwed the pooch, and you guys should know it by now.  This is as bad as the last major change you had to role back almost 10 years ago ... Your new version of the UI won't load, and all you have been doing is telling people to "Uninstall the old AVG" or use the AVG cleanup tool and THEN uninstall .. ad infinitum!

The only fix, until AVG updates their "update" that killed AVG on any XP machine, is to disable AVG.  Then your browser can again reach internet sites, etc etc.

Unfortunately, AVG is now leaving us unprotected -- and since we weren't warned that the new update would kill AVG on our systems (or kill our systems), I would bet that noone knew to keep the old version of AVG before it was too late.

SO, AVG -- instead of handing out continually useless help, when will you role back the "update" that has killed so many systems??

All Answers

Sarath RajagopalSarath Rajagopal (Avast)
Hi Jacquie,
We apologize for the inconvenience and would you please confirm whether you can able to login to the PC in which you are facing issues with.
Thank you.
Jacquie KaneJacquie Kane
I can log on to my pc but within minutes it freezes and I cannot do any thing
Sarath RajagopalSarath Rajagopal (Avast)
Hi Jacquie,
We understand the concern and in this case we suggest you to login to the PC with safe mode. Once you have login to safe please check with the issue and Update the status.
Thank you.
Tom BrogTom Brog
Oh, get real, AVG. This lastest change -- to "ZEN" -- has totally screwed the pooch, and you guys should know it by now.  This is as bad as the last major change you had to role back almost 10 years ago ... Your new version of the UI won't load, and all you have been doing is telling people to "Uninstall the old AVG" or use the AVG cleanup tool and THEN uninstall .. ad infinitum!

The only fix, until AVG updates their "update" that killed AVG on any XP machine, is to disable AVG.  Then your browser can again reach internet sites, etc etc.

Unfortunately, AVG is now leaving us unprotected -- and since we weren't warned that the new update would kill AVG on our systems (or kill our systems), I would bet that noone knew to keep the old version of AVG before it was too late.

SO, AVG -- instead of handing out continually useless help, when will you role back the "update" that has killed so many systems??
This was selected as the best answer
Sarath RajagopalSarath Rajagopal (Avast)
Hi Jacquie,
We apologize for the inconvenience caused due to this issue. Let us work together to fix the issue. In this case we will suggest you to uninstall and install the AVG Antivirus. The new version will come with AVG zen version. To uninstall the AVG please run the below tools.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
AVG remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe

After running all this tool please restart the PC and follow the below link to install AVG free Antivirus.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If still the issue issue persist, Please contact us back we are always here to help you.
Thank you.
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Jacquie,
We apologize for the inconvenience created by this situation. We suggest to follow some steps to fix this issue:
1. Please open your AVG Internet Security from AVG Zen tile.
2. Then click "Menu" at the top right corner of the AVG Internet Security and choose AVG "Settings"
3. Select Components in left side and click Customize in Firewall component.
4. In Policies, change the default rules to "allow".
5. In Network profiles, please choose the profile from Public to Private.
6. Click Ok to save the changes.
Please reply back if the issue persists.
Thank you.
Jacquie KaneJacquie Kane
The answer by Tom makes most sense most solutions given have involved getting on the internet which I can't do.  Do not have time today but will try the safe mode solution tomorrow but this inconvenience of no pc when I need it to work from home is rediculous can't believe I paid AVG to muck my system up so royally 
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Jacquie,
We regret to hear about the inconvenience caused, we suggest you to reboot your computer to safe mode and check whether you can access your computer without any issues. Please click on the link to show how to reboot in safe mode : http://avgread.me/1JwmD6g
Please let us know if you the issue still persists after rebooted in safe mode.
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