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Peter HonikPeter Honik 

Antivirus in safe mode

After my AVG Ultimate updated I am no longer able to run a virus scan in safe mode. Operating in Windows 10.
Sarath RajagopalSarath Rajagopal (Avast)
Hi Peter,
We understand your concern and to assist with the issue better please kindly provide the screenshot of the issue using below link.
http://avgclick.me/getscreenshot
Thank you.
Alan BinchAlan Binch
Peter, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Peter HonikPeter Honik
Couldn't get a screen shot in safe mode, had to take a picture.
AravindhAravindh (Avast) 
Hello Peter,
We are really sorry to know that. Are you receiving any error message while initiating AVG Scan on your system? Thank you.
Sascha SiebenlistSascha Siebenlist

I have the same problem.
safe mode. To fix it AVG tells me, there is another Anti virus program running: AVG Free Edition.

I'm asked to uninstall it...

How can I get the safe mode again???

urgent!!!
Thank you in advance
User-added image
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Peter,
From the screenshot you have attached, we can see that your AVG Antivirus free running in passive mode since you have another Antivirus program installed. So we suggest to uninstall your another Antivirus program that you have installed in your computer.
Thank you.
Peter HonikPeter Honik
I seem to have 2 chats on the same subject where 1 person is telling me that AVG Antivirus does not run in safe mode 'https://support.avg.com/answers?id=906b0000000Dken' and the other person tells me that I have another antivirus running at the same time. I am not sure my question is understood. I an starting my computer in safe mode therefore there is no antivirus running. When I try to run AVG is safe mode it will no longer function. It worked fine before the AVG upgrade.
Yamuna SathiyamurthyYamuna Sathiyamurthy (Avast)
Hello Peter,
Unfortunately AVG will not run in the Safe mode. You have to reboot your computer in  normal mode to run a scan or open the AVG program.
The post related to the another antivirus is for another customer who is facing with another issue.
We would like to inform you that in Safe Mode, Windows won't load third-party startup programs or hardware drivers.
Only the applications related to operating system will work in safe mode.
We request you to run in normal mode and do the scan in AVG.
Thank you
Peter HonikPeter Honik
You keep telling me that AVG will not run in safe mode. I tell you that prior to the update that happened eariler this week it would run in safe mode. Your answer that 'We would like to inform you that in Safe Mode, Windows won't load third-party startup programs or hardware drivers.' is incorrect. The updated AVG will not run in safe mode. I purchased AVG Uktimate a year ago with a 2 year subscription. The update that AVG pushed to my computer removed the AVGs ability to run in safe mode; my Windows 10 program did not change. Also, the second post that I referred to was my post. I started the new post because I didn' know at the time, how to get back into the post.  
 
Alan BinchAlan Binch
Peter, Quote "I started the new post because I didn' know at the time, how to get back into the post".. Log onto the Community. Click on 'All Questions' @ the top of the page & you'll see a drop-down menu including 'My Questions'. Click on this for a list of all your queries.
AVG Guru
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Peter Honik,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.

Thank you.
Peter HonikPeter Honik
I already had an AVG senior level tech remote to my computer and after much trial and error was told that the upgraded AVG no longer runs in safe mode; that the capability was missed in the upgrade.
Please refer to 67219731
I asked when the problem would be rectified and was told to contact AVG at 18442598811.
When I call that number I was told that their premier technicians could fix the problem. I told thethem that I didn't want to pay for a technician to fix a problem that AVG caused and I was told that I would not be charged. I was then transferred to the preimer technicians and after discussing the problem, was told that they could fix it but i would have to pay them.
(I feel that the upgrade to AVG Ultimate is a form of ransomware.)
When I told them I was assured I wouldn't hav to pay they told me to call the number back and pick option 4. I didn't have time to call and chat so I started this letter.
After reviewing 67219731 do you still think it is an issue that can be resolved remotely or is it an issue that will have to be fixed with a path to the AVG program?
 
Pandi RajanPandi Rajan (Avast)
Hello Peter,

We truly apologize for the inconvenience caused. We kindly request you to follow the email instructions that has been sent to you in order to connect with our remote technician. We would like to offer you a free remote assistance service as a best way of resolving it and  you don't have to pay for the service. We have sent an email with the instructions to connect with our technician.

Thank you.
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