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Darren D AVG Report File - where is it?
I have AVG Internet Security 17.3.3011.
I have created a schedule scan which occurs daily at 1:30 am and I have requested a report file to be generated, appending after the scan.
Where does AVG save the report file? I have searched my computer for the file name I specified and there are no results. AVG support logged in via LogMeIn Rescue and they also could not find it.
I have created a schedule scan which occurs daily at 1:30 am and I have requested a report file to be generated, appending after the scan.
Where does AVG save the report file? I have searched my computer for the file name I specified and there are no results. AVG support logged in via LogMeIn Rescue and they also could not find it.
We apologize for the inconvenience caused to you and No worries we will help you to assist with this issue. In this case please check your scan settings whether the schedule scan time is correct or not. If not please correct the option. After this please run the schedule scan, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
My question (again), specifically: "Where does AVG save the report file?"
We apologize for this concern and we are so glad to assist you. For your kind information after processing the scan the file reports will go to the Quarantine option. To see this please follow below steps.
Open AVG->Open Internet Security->Go to Menu->Quarantine.
Thank you.
This software is full of flaws and the support staff seem inadequate.
We apologize for this and in this case we will suggest you to repair the AVG Protection part, then start the scan again. To repair AVG Protection please follow the below process.
Start->Control panel->Program(uninstall a program)->Select AVG Protection-> click on Change and repair it
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Guess what? NO REPORT FILE! Were you surprised? I wasn't. (But thanks for wasting my time, honestly appreciate that!)
Can you give me a real solution? If you can't, just give me a refund or I'll have to contact the ACCC.
We understand your concern. You can check the reports in Program Data AVG files. Please go to Run window (press windows key and R key simultaneously) and type %programdata%. Open the AVG program and you will have an folder name called reports. You can find the scan reports there.
Thank you.
.
C:\ProgramData\Avg\Antivirus\report
The quality of AVG Support's answers on this board is deterring me from purchasing the product!
Describing their efforts as ineffective is probably too kind.