failed to connect to server updateasfreeinfo.grisoft.com
Hello, i have installed AVG anti spyware i will install Virus update come an error: failed to connect to server updateasfreeinfo.grisoft.com what wrong? i can connect to grisoft.com regards. Di
Hello Di Gohlke, We regret to hear about the inconvenience caused, could you please share us a screenshot of the error message, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV Also, please tell us the version of AVG you are using in your computer. Is it free or paid version? Thank you.
Di, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. AVG Guru
Hello Di, Thanks for the details provided. Could you please tell us which version of AVG you are using? Is it a free or paid version? Also, please try repair AVG Anti-Spyware from control panel to fix it. Please let us know if the issue still persists. Thank you
Hello, an "repair" via control panel does not work only deinstall .i have remove (with Revo Unistaller) and install again two times. free or paid version you can see on the second images "premium" version also paid . regards Di
Hi Di, We apologize for the inconvenience caused to you and let us work together to fix the issue for you. In this case we will suggest you to Uninstall and install the new Updated version from AVG website and to assist you better please kindly provide the purchased product details. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue. Thank you.
We regret to hear about the inconvenience caused, could you please share us a screenshot of the error message, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it free or paid version? Thank you.
AVG Guru
here my AVG Anti spyware. the images from screenshots.
You can see i have connect to Internet (AVG Homepage)
hope that helps
regards Di
Thanks for the details provided. Could you please tell us which version of AVG you are using? Is it a free or paid version? Also, please try repair AVG Anti-Spyware from control panel to fix it. Please let us know if the issue still persists.
Thank you
an "repair" via control panel does not work only deinstall .i have remove (with Revo Unistaller) and install again two times.
free or paid version you can see on the second images "premium" version also paid .
regards Di
We apologize for the inconvenience caused to you and let us work together to fix the issue for you. In this case we will suggest you to Uninstall and install the new Updated version from AVG website and to assist you better please kindly provide the purchased product details.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
i cannot find on AVG Website an update for AVG Anti spyware. do you have a Link to Update AVG Antispyware?
regards
Di
AVG Guru
ok i will uninstall this old Software ,Thanks for your Info - Any Tiket open? then this can close.
regards Di
AVG Guru