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  • (AB) Alan Binch
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  • (MS) Miloslav Serba
Di GohlkeDi Gohlke 

failed to connect to server updateasfreeinfo.grisoft.com

Hello, i have installed AVG anti spyware  i will install Virus update come an error: failed to connect to server updateasfreeinfo.grisoft.com
what wrong? i can connect to grisoft.com
regards.
Di

 
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Di Gohlke,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the error message, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it free or paid version? Thank you.
Alan BinchAlan Binch
Di, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Di GohlkeDi Gohlke
Hello,
here my AVG Anti spyware. the images from screenshots.
the error messagesthat AVG what i haveconnect to internetYou can see i have connect to Internet (AVG Homepage)
hope that helps
regards Di
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Di,
Thanks for the details provided. Could you please tell us which version of AVG you are using? Is it a free or paid version? Also, please try repair AVG Anti-Spyware from control panel to fix it. Please let us know if the issue still persists.
Thank you
Di GohlkeDi Gohlke
Hello,
an "repair" via control panel does not work only deinstall .i have remove (with Revo Unistaller) and install again two times.
free or paid version you can see on the second images "premium" version also paid .
regards Di
Sarath RajagopalSarath Rajagopal (Avast)
Hi Di,
We apologize for the inconvenience caused to you and let us work together to fix the issue for you. In this case we will suggest you to Uninstall and install the new Updated version from AVG website and to assist you better please kindly  provide the purchased product details.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Di GohlkeDi Gohlke
Hi Sarat,
i cannot find on AVG Website an update for AVG Anti spyware. do you have a Link  to Update AVG Antispyware?
regards
Di
Alan BinchAlan Binch
Di, AVG Anti-Spyware 7.5 is an extremely old product which unfortunately is now no longer supported by AVG. 
AVG Guru
Di GohlkeDi Gohlke
Hi Alan,
ok i will uninstall this old Software ,Thanks for your Info - Any Tiket open? then this can close.
regards Di
Alan BinchAlan Binch
OK Di, Thanks for returning to the Community & posting. Topics don't actually close on the Community.
AVG Guru
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