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Mr MannMr Mann 

AVG blocking a couple of websites? How to unblock

I have found a couple of websites that I use regularly would suddenly not open at all (in Chrome, Firefox or IE). Just nothing happens, (no timeouts etc). I can connect to all other websites no problem. (and connect to these non-opening websites on tablet & phone no problems so it's not the websites down)
I have found that if I disable Online Shield then the websites work fine. As soon as I re-enable the AVG protection they refuse to open again.
I have tried to add exceptions to the settings but it makes no difference.
Thoughts & assistance appreciated thanks
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Mr Mann,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the Websites page when AVG Online shield is on and off, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the name of the websites and version of AVG you are using in your computer.  Thank you.
Alan BinchAlan Binch
Mr Mann,  For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Mr MannMr Mann
Website URL     https://www.scottishpower.co.uk/account/login.process?execution=e3s1
AVG version 17.3.3011
User-added image
screenshot left with AVG Online Shield off, right side with AVG Online Shield enabled (blank screen!!)

thanks
 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Mann,
Thank you for  providing us the screenshot. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public). If you still face the same issue, then please contact us we will assist further.
Thank you.
Mr MannMr Mann
Thanks but I am not using AVG Zen. I am using AVG Free anti virus
Pandi RajanPandi Rajan (Avast)
Hello Mann,

Thank you for the instructions. Please follow the instructions from the article to add the websites to the exception and check if that works. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields

Feel free to contact us for further help.

Thank you.
Mr MannMr Mann
I had already tried this (as mentioned in my first message) and i stll cannot connect to the website in question unless i disable AVG antivirud
Sarath RajagopalSarath Rajagopal (Avast)
Hi Mann,
We apologize for the issue and let us work together to fix the issue. In this case we will suggest you to repair the AVG protection part from the control panel. To perform the repair process please kindly follow the below steps.
Start->control panel->Programs(uninstall a program)->Select AVG Protection->click on change and repair it.
After the repair process please check with the issue status and If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Mr MannMr Mann
Hi again,

I have done as you requested running the repair. This has not made any difference. 
I still cannot connect to the website in question unless i disable AVG antivirus

thanks
AravindhAravindh (Avast) 
Hello Mann,
We really appreciate your efforts. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution.
Click  http://download.avg.com/filedir/util/AVG_SysInfo.exe here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04665794 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Pandi RajanPandi Rajan (Avast)
Hello Mann,

Thank you for running the tool and sending us the Diagnostic information. We  have escalated the case to our senior technician team. They will analyze the log files and get back to you via email with a resolution.

Thank you.
Mr MannMr Mann
I have run tool as requested and send results to you thanks
Lewis HeiligLewis Heilig
I, as well discovered this week that there were some secure commercial websites that I could no longer visit unless I turned off all the AVG protection, Then I discovered that my free version had been recently  upgraded to a trial version (for payment after 30 days) without my knowledge or consent. I unstalled the trial version using the specialized CLEAN tool and REMOVE tool (deleting the two folders after multiple reboots) and re-installed a new free version, being very careful to select the custom installation option in order to choose the basic protection and not the 30 day trial version. Now I can access the websites that had been previously blocked.
Lewis HeiligLewis Heilig
P.S., the moment I turn off AVG protection (difficult to do if my browser is already open), then Firefox works reasonably.
Lewis HeiligLewis Heilig
So I thought my experiencing of the same problem as the OP was due to me unknowingly running a trial (for pay) version of AVG, but even after I reloaded a free version, within a week, my free version is wrecking havoc with my Firefox browser. Either AVG Free won't let me to connect to secure websites, or it slows down my navigation on my on-line banking site, or it freezes a video playing on Facebook after a minute of playing properly. In my 12 years of using AVG Free, I have never seen it work so poorly. Is this due to my Windows Vista being off MS support since April, even though I have installed all the out of band emergency patches? Or me using Firefox ESR?

Aravindh , can you please create and send me a case number so that I can download and use the AVG SysInfo tool to submit my diagnostic information?
Balasubramanian SBalasubramanian S (Avast) 
Hello Lewis,

I am sorry to know that the issue appeared again even after reinstalling the free version.
In this case, I have sent an email instruction to collect and send us the AVG log files.
If the email is not found in inbox, do check in spam and junk folders once.
Lewis HeiligLewis Heilig
Hi again, Balasubramanian, I finally found your email in an unexpected folder. Thanks.
Lewis HeiligLewis Heilig
Thank you Balasubramanian for your response. I received an (do not reply) alert in my email mailbox claiming that you will be immediately sending me an instructional email (which proves that you have my correct email address) but I never received this instructional email, not even in my spam or junk folder. Please try again.
Balasubramanian SBalasubramanian S (Avast) 
Thank you for submitting the log files.
The instruction that I mentioned is the sysinfo tool that you already received.
I have forwarded the case to senior technical team and you will be contacted through email shortly.
If the email is not found in inbox, do check in spam and junk folders once.
Your patience is much appreciated.
Neil AblewhiteNeil Ablewhite
I have also been having this issue, done everything suggested up until the diagnostics, even AVG's own website doesn't work without disabling AVG, yet weirdly, if I disable AVG, visit a page that isn't working and then reactivate it, I can still revisit any page that I visited while AVG was off as many times as I want with no issue
AvinashAvinash (Avast) 
Hello Neil,
Thank you for providing the helpful information. Please reboot your PC once and check if you can visit the web pages without any issues or not.
A CornishA Cornish
I am having a similar problem. I'm using paid Internet Security on Win 10 64bit, with all software & drivers up to date, but wifi drops out when I try to access sites where I need to enter secure info, e.g. bank, Amazon. Sometimes happens with login on Outlook.com also. Access to all other sites is OK
AvinashAvinash (Avast) 
A Cornish,
May I know since when are you experiencing this issue? Did you disable AVG protection temporarily and checked if the issue is resolved. Right click on AVG system tray icon, toggle the On/Off slider to turn off AVG protection.
Tyler MillerTyler Miller
i had to disable website scanning to my websites
KarthikeyanKarthikeyan (Foundever) 
Hello Tyler,

Are you unable to access particular website or all the websites on your computer?

Please let me know the name of the component you disabled from AVG.
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