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Phil Whitchurch UNABLE TO UNINSTALL AVG ON WINDOWS 7
I've been trying to uninstall AVG from my PC as don't like the ZEN interface. I've uninstalled it through the normal Windows process, with REVO Uninstaller and the recommended AVG removal tool (twice) but now keep getting messages to turn on the Windows Firewall. When I go to the Firewall settings I get a screen that says that "These settings are being managed by vendor application AVG Internet Security. I am therefore unable to turn the Firewall on or off, restore the defaults or any of the other settings.
Any help will be much appreciated.
Regards and TIA
Phil
Any help will be much appreciated.
Regards and TIA
Phil
We regret to hear about the inconvenience caused.
Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer.
Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and delete "AVG Remover" folder, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please, feel free to let us know if you require any further assistance.
However, in the hope that I am wrong, I did restart the computer and ran the Remover.exe program for a third time and got the message that it could not find an active AVG product in my system. I selected the "run anyway" option, which appeared to complete successfuly as it asked for a further re-boot. This reboot then took me to the safe mode screen when I have to select Windows 7 or AVG to proceed. I selected Windows & and once again checked the Windows Firewall, but it is still giving me the same message "These settings are being managed by vendor application AVG Internet Security"
Your further help will be appreciated.
Regards
Phil
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here http://download.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04674829 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Thank you for running the tool and sending us the diagnostic information. We have escalated the case to our senior technician team. They will analyze the log files and get back to you via email with a resolution. Your patience is greatly appreciated.
Thank you.