Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
iulian daniulian dan 

Internet Security - Hacker attacks -firewall off/on

Hello! I get a message from Avg on taskbar: Error - Click for more info, I open AVG and in section Internet security is write: You are not protected / Computer protection is turn off! -  section Hacker attacks doesn´t work because Firewall it was turn off. I activat Firewall (turn on) in same time I deactivated Firewall from Windows should not be conflict and I press restart my pc, but again same message, I repeat procedure and same error. Before to restart, after activate Firewall from AVG the Hacker Attacks section is green color, after restart is same error. 
What I must to do? 
Thank You   
Akash ChandaAkash Chanda (Avast)
Hi Nad,
We apologize for the inconvenience caused due to the inactive components in your AVG Internet Security Unlimited. We suggest you to try repairing http://avgread.me/1BVxDSY the AVG and AVG Protection and check once. If issue persists, please attach us the screenshot http://avgclick.me/getscreenshot of the error message.
Thank you!
Alan BinchAlan Binch
Iulian, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
iulian daniulian dan
User-added image

User-added image     
IUser-added image   I send you 4 pictures (I hope) where you can see the error of AVG internet security. Please answer and tell me what I must to do. Thank you.
 
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Nad,
Thank you for providing screenshot and we are sorry that the issue still persists with your AVG Internet Security unlimited. Please run AVG Clear tool to remove AVG traces using the below instructions.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
Use the link to install AVG Internet Security unlimited: http://avgread.me/1FKGRZI .
Thank you.
iulian daniulian dan
Hello, 
I followed your instruction, but same error, even two times I uninstalled and installed AVG, 
and why it is this message: Internet security trial expires today, I buyed AVG Internet Security - Unlimited (onetime subscription)

Thank you.
Akash ChandaAkash Chanda (Avast)
Hi Nad,
We appreciate all your efforts in trying to fix the issue, we apologize for the inconvenience caused due to the activation issue of the AVG Internet Security Unlimited. Could you please confirm once if you have logged into AVG Zen using your AVG MyAccount? Here is a link with the steps : http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
Thank you!
Ask a question
Struggling with non-AVG technology? We can fix that, too!