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Andrew Lawson Access to Facebook, Youtube and AVG log in
Hi,
I have been reasonably happy with my Avg Ultimate but now i seem to have some problems.
To start with, my location is in China, this could also enhance the problems. I am unable to log in to My Account.because after pushing the log in key, I am instructed to check the box- there is no box to check-maybe this is a China problem!!
Until recently I have been able to access Facebook & Youtube but now I am being stopped and one of the error messages attributed it to AVG. I am able to access them on other devices & computers. The latter problems have happened after the change in format of AVG.
Any assistance would be appreciated.
I have been reasonably happy with my Avg Ultimate but now i seem to have some problems.
To start with, my location is in China, this could also enhance the problems. I am unable to log in to My Account.because after pushing the log in key, I am instructed to check the box- there is no box to check-maybe this is a China problem!!
Until recently I have been able to access Facebook & Youtube but now I am being stopped and one of the error messages attributed it to AVG. I am able to access them on other devices & computers. The latter problems have happened after the change in format of AVG.
Any assistance would be appreciated.
I request you to disable HTTPS scan (please open AVG > menu > settings > components > online shield > customized settings > uncheck the box HTTPS scan), check if the issue still persist, please let us know the issues ( blocking websites and AVG MyAccount login) does not happen on other devices connected in the same network. Also try to connect with a different network and check is the issue still persist. We look forward for your reply.
Best regards,
Alok.
All Answers
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Myaccount interface, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
AVG Guru
Thank you for the information. We would request you to login your AVG My Account in different browser and check whether it resolves the issue. Thank you.
What next?
Thank you for your patience. As per request from our developers we would request you to reset your browser and check whether it resolves the issue. If the issue is still persist please get back with us we are here to help you.
Thank you.
Reset Internet Explorer, then Chrome but same result. Not resolved.
I request you to disable HTTPS scan (please open AVG > menu > settings > components > online shield > customized settings > uncheck the box HTTPS scan), check if the issue still persist, please let us know the issues ( blocking websites and AVG MyAccount login) does not happen on other devices connected in the same network. Also try to connect with a different network and check is the issue still persist. We look forward for your reply.
Best regards,
Alok.
Just before I received your last update I tried typing the full address eg. https:// etc and I managed to get into Youtube but not Facebook. Unchecking the Https scan box did not appear to do anything.
I have had no success with the log in issues on this computer but I was able to login to Myaccount through my wifes' laptop. I tried to renew my subscription and that failed.
I will be returning to Australia in under 3 weeks so I will renew from there.
i have also noticed that each time I start up this computer I get an update error message from AVG.and looking at the Program updateit shows current version 17.3.3011 release date 30.3.2017 but it shows a new version dated 3.5.2017 but i am unable to download it.
Maybe I would be best to reinstall AVG when I am back in Australia?
Regards
Andrew
We regret for the inconvenience caused to you. Since you are encountering AVG pop ups during system startup, we request you to run AVG Clear tool to uninstall AVG Internet Security unlimited component and then reinstall it using below steps:
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG. Then click Uninstall, and Restart computer.
Use the link to install AVG Internet Security unlimited: http://avgread.me/1FKGRZI .
Please get back to us if the issue persists, so that we will check and assist you further.
Thank you.
I have run Clear tool twice and was only able to use the I nternet Security link once- it would not work a second time. I have just uploaded the trial version and am getting popups.The reason I ran it a second time was that the updates still were showing errors. I have not run updates as yet on this latest Internet Security.
I will be back in Australia next week so I hope this will allow me to login and renew my subscription.
Still I am unable to access Both Facebook and Youtube. One thing I have noticed is that before the address bar having - https://address , it shows a O with an i inside and does not show the closed lock and the Secure sign.
The Facebook website link appears to be fine but we have to find what is causing the issue.
In this case, I have sent the email instructions to get our additional support help.
If the email is not present in the inbox, do check it on spam and junk folders.
I have renewed my subscription with Avg but it does not appear to be updating properly.
I am glad to know that the issue that was discussed earlier is getting fixed one by one.
The screenshot that you have provided shows the update window of AVG Internet Security which seems to show that your program is up to date.
If you wish to know about the subscription details then click on Menu on the AVG Internet Security dashboard and select "About-->Subscriptions"
Feel free to contact us if you need further assistance with AVG.
Thank you.
The 2nd section show there are further updates
I see that it says as update available but it doesn't get updated.
Please perform reinstallation of AVG Internet Security program once and check whether the issue gets resolved.
To uninstall AVG Internet Security program please follow the steps as mentioned in this article: http://avgread.me/1DEtNP0 .
To install AVG Internet Security, please open the AVG user interface by clicking on "AVG" icon on your desktop and click on "Internet Security" and click "Install" option to proceed with the installation.
Keep us informed about the status.
Thank you, that was mymain concern.