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Alan Binch
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Elizabeth Kane Stop advertising on a licensed version 17
Hello - I have a license for Internet Security that I bought a while ago. I've upgraded to v17.4.3014 and now all sorts of ads are popping up. I thought with a purchased license these ads would be suppressed? There was an option to switch off in-app advertising from AVG and 3rd parties, but I can't seem to find an equivalent option. How can I turn off these ads? They are very intrusive and take priority over anything I'm doing. Thanks.
Sorry for the inconvenience caused to you with AVG campaign pop ups. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience.
Also the frequency of pop ups can be controlled directly from the app or can be even turned off. Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-Change-the-Frequency-of-Pop-Up-Notifications for details how to change it.
If you have suggestions on how these offers might be more relevant to you or less intrusive, please let us know. We are always working on improving your experience with AVG.
Please Note: The steps in this article relate to the AVG AntiVirus or AVG Internet Security products. If the instructions below do not apply to your product, you may be using the newer AVG Internet Security"
Thank you for informing that you are using the 2017 version.
The settings and appearance of 2017 version will be completely different from the 2016 version.
We request you to enable the silent mode option inorder to fix this issue.
1) Please open the AVG User Interface.
2) Click on the AVG Internet Security to open the dashboard of the program.
3) Click Menu on the Internet Security interface and select Settings from it.
4) In the General tab window, to the right you can find a check box option named as "Silent Mode"
5) Please tick the check box and click on Ok at the bottom.
The option to set the frequency of campaign pop ups is not yet available in the latest version of AVG. We have already submitted the feedback to our developers and the changes in the campaign pop ups are being made in the future updates. So we request you to keep your AVG always up to date.
Yes, you can expect this option to occur as soon as possible.
However, we request you to submit the feedback from your end using this link: http://www.avg.com/product-feedback .
More the feedback we get, the process can be done faster.
Thank you.
In this new version there are a lot of things that can't be turned off,
for starters: the software has a link "Fix Computer Performance" coded in at the bottom, that takes you to a performance scan that then tries to upsell you. Then another main screen under "Basic Protection" tries to slam sell several other AVG products by making them look like they're part of the software but somehow not installed:
PC Tuneup
Secure VPN
Password Protection
While I understand that a company has to make a living, forcing all this on a paying customer seems like predatory sales tactics and complicated the software, while diminishing its usability and value.
In the past I could recommend AVG with both thumbs up but as of late, but unless these ads and popups are fixed, the competition, mainly ESET, Kaspersky and Panda are looking like a better option.
We are sorry that you are encountering AVG pop ups in your desktop. Please provide us the screenshot of the pop up so that we can check and escalate accordingly. To create a screenshot, please use this article http://avgread.me/1aZxsAV .
Thank you.
We are sorry that you are encountering AVG campaign pop ups in your PC. We would like to inform you that AVG User interface contains options to open another AVG Program. So AVG Internet Security window has option to open AVG PC tune up by clicking on 'Fix Computer Performance' button. This will directly open AVG PC tune up, if you have already purchased it. Otherwise, it will prompt to install the trial version. Once the trial has expired, it will prompt to purchase it. This is normal behavior of every trial program. However, we will take your feedback and escalate it to our developers. They will work on it in upcoming updates.
Thank you.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us.
We have forwarded your query to our developers team, they will analyze and fix it in the next update.
The pop ups about, problems downloading updates or viruses detected are a known issue and we are working in a fix. We will release a new AVG update soon. We will contact you once the issue is resolved or in need of more information.
Best regards,
Alok.
http://www.howtogeek.com/289789/how-to-get-rid-of-avgs-notifications-and-bundled-software/
Thank you.
AVG Guru
We apologize for the inconvenience. We suggest you to uninstall the AVG program installed in your computer using the AVG Clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. And install the latest version of AVG Internet Security you have purchased from this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_1930.exe. Once you complete the installation, please check if you still receive the AVG pop-ups after the installation of this version of AVG. If you still have any difficulty, please let us know and we will assist you further.
Thank you
I paid to get rid of popups, and it is just worst than the free version.
I will NOT continue with AVG in the future
This software will be marked, associated and treated as SPAM.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. You can provide feedback regarding AVG Products using this link http://www.avg.com/us-en/product-feedback . Our developers will work on it in future updates.
Thank you.
Followed directions and ran the clear utility and then the update to 17.4.3014 and this pops up after install. So no, uninstall and re-install does NOT clear the problems with annoying pop up ads. I am a licensed user, and I have to battle ads that interrupt any of my work on my PC. Will this be fixed soon, and when and how?
We apologize for the delay in responding to you. We have checked your account and it seems that you have purchased AVG Internet Security (1 computer) good till 10/26/2017. And it seems that you have installed AVG Internet Security unlimited trial version instead of AVG Internet Security, so please follow below steps to remove AVG 2017 and install AVG Internet Security 2016:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
Use the link to install AVG Internet Security: http://avgread.me/1DXPL5z .
Thank you.
You are suggesting I go back a version? That's strange.
I just had a lenghty chat with AVG support, and it seems V17 is just loaded with ads and you have no choice in the matter. Turning the info pop-up to 0 seems to be the standard solution, but I still get ads. I do not have any trial products installed after the last clean and install. With every scan I get a PC tuneup scan and a nag to try and purchase. Not what I expected with my purchase. Sadly the chat was just a sales pitch to purchase more products, so I think the solution is look into other products. I've been with AVG Free for years, and this year I decided to spring for what I thought was a good solid product, but with this upgrade I'm thinking I made a bad mistake.
So my feedback to AVG is - no, advertisement does not "enrich" the user experience online. It mearly annoys people and turns paying customers away.