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James ParkerJames Parker 

Since June 29, 2017 update keep on getting found problem pop-up that won't go away

Since downloading yesterday, June 29, 2017 update, all I keep on getting is an AVG pop-up saying you caught a
SMB:CVE-2017-0144 [Expl]
problem you have put into quarantine, and it gives me two options, to either scan the whole computer (which I don't need to do because I did that yesterday) or close the pop-up.

When I close the pop-up it just opens up again each time.

When I check the quarantine vault, there isn't even any file related to the claimed problem of:
SMB:CVE-2017-0144 [Expl]

The AVG pop-up window is on top of everything and I can't get rid of it.

If I can't solve this, I can't easily use my computer and will just have to give up on AVG and delete the program.

I had no such warning before yesterday's AVG update which needed a reboot.

I am running Windows 7 and have all the Microsoft security updates.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello James,

I am very sorry for the inconvenience caused. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the popup to check and assist you further.

Thank you.
James ParkerJames Parker
Here is what the pop-up that keeps popping up.

The AVG pop-up that keeps on popping up since yesterday's update.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
James, Thank you for providing the screenshot. I can understand how difficult this is for you. The displayed information is confusing as the message says "We've safely locked this file in your quarantine." however no file is later available in the quarantine. The issue is with the message and not with the detection itself as downloaded file is detected and blocked before it is saved to the computer - this is the reason for not showing in the quarantine.
The detected file is the threat but the message shown as moved to quarantine is incorrect.
Please do not worry, this is a known issue and has already escalated to the concerned team. We will fix this threat message moved to quarantine as soon as possible

 
James ParkerJames Parker
With this covering my Desktop and every window I open up even after clearing all my caches, it becomes a huge problem.

If on Tuesday when the Canada Day holiday is over, this is not fixed, I will not be able to use this computer without problems and I will have to delete AVG and it makes my computer just about unusable.

This pop-up will NOT go away and covers anything I try to open up.

I am shocked you did not fix this already as users can't use their computers with your latest software update.
KarthikeyanKarthikeyan (Foundever) 
Hello James,

I am sorry to hear that the issue still persists. Please send me the screenshot of the AVG version installed in your computer, so I can check the same and assist you further.
James ParkerJames Parker
Sorry, but I was unable to use my computer so I uninstalled AVG and replaced it with another product, so I can't provide you with the AVG version anymore.

Do you want to download a fresh copy of AVG and see if that works alright, or if the problem also occurs with that?

With not being able to minimize those pop-ups and with closing them only leading to them only opening up again, it was an untenable situation, which was why after two days of trying to work around it, I did the uninstall.
Alok KumarAlok Kumar (Avast)
Hello James,
Yes, please reinstall AVG (www.avg.com/downloads) updated version. If the issue still persist, please contact us again.
Best regards,
Alok.
James ParkerJames Parker
I do not see what I posted earlier so here it is all again. I don't know why it either wasn't saved, or why you deleted it.

I uninstalled AVG and reinstalled it and the same problem is reoccuring with your popup window, which cannot be minimized only closed, and if closed it reopens again on top of any page I try to view including my desktop.

I am using Windows 7.

Here are the popup, the AVG version, and they empty quanantine page as images.

AVG popup that won't go away.

AVG Version

AVG Quanantine page that is empty in spite of your popup





 
James ParkerJames Parker
Well now that I have reinstalled it, it has started all over again, and having your pop-up on the front of every screen and the desktop makes it very difficult to work around and use this computer. 

This only started with last Thursday's update, and exists even after uninstalling and reinstalling fresh.
Windows 7 system.

Pop-up screen that pops back up whenever it is closedAVG versionNothing in AVG quarantine

If I could do a system restore to before your last Thursday update AVG would only want to update and put this problem back on.

This is extremely frustrating and I hope you sort it out because it must be upsetting lots of other people too.
Alok KumarAlok Kumar (Avast)
Hello James,
I'm sorry to hear that you're still experiencing issue with AVG threat detection pop ups. We have received your both recent posts with the screenshots (Sometimes it may take time to get successfully posted). I have sent you an email, please follow the email to help us with the log files, this information will allow us to analyze the situation and provide you with a solution.
Best regards,
Alok.
James ParkerJames Parker
It has been two weeks and these AVG warning popups continue, saying things have been put into my quarantine when they have not and I can't get rid of them. When I close them they just pop back up.

This has not been resolved, even after uninstalling AVG and reinstalling does not help and AVG scans say the system in clean contrary to the popups. This started right after your June 29, update.
Alok KumarAlok Kumar (Avast)
Hello James,
I understand the inconvenience caused due to our delay in response. However, I see that our senior team has sent you an email now with the troubleshooting steps, please follow the email instruction steps to fix the issues. If the issue still persist, please reply to that email for further assistance.
Best regards,
Alok.
kevin ullmankevin ullman
Hello, I have been having the same problem for the last 2 days . What is the fix for this issue ??
Abirami ShanmugamAbirami Shanmugam (Avast)
Kevin,
Sorry to hear that. Please share the screenshot of AVG threat detection pop up to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
James ParkerJames Parker
I do have all of the Windows 7 and Adobe updates.

Now some of your popups are even showing as blank rectangles.

User-added image
AvinashAvinash (Avast) 
James,
Please let us know if you have set DNS to any IP range in network settings. Also uninstall all unused apps, browser extensions and check if the issue still persist. In case it appears again, please let us know if the pop up appears during any specific time or during any specific action happening in the computer.
James ParkerJames Parker
No, I have not played around with any network settings.

As soon as I go visit ebay using Chrome I get
User-added image

It happen with various other web pages whether I use Chrome, Firefox, or IE 11, in Windows 7.
Alok KumarAlok Kumar (Avast)
Thank you for providing more information James,
In this case, I request you to reset/refresh all your browser twice, reboot your computer once and check if the issue still persist. To reset Google chrome please follow the instruction (https://support.google.com/chrome/answer/3296214?hl=en), to reset Internet explorer follow the instruction (https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings), after that please refresh Mozilla Firefox (https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems). After that, please reboot your computer once and check if you can access all your browser/websites without AVG detection.
Best regards,
Alok.
James ParkerJames Parker
I did that, and AVG even did a full update today that needed a reboot and when I go onto ebay the same thing happens all over again.

If you can't figure this out after 3 weeks, I think I better uninstall and switch.
Alok KumarAlok Kumar (Avast)
Hello James,
I have escalated this case to our senior team. We will contact you once we receive a reply or in need of more information.
Best regards,
Alok.
AvinashAvinash (Avast) 
James,
I apologize for the delay in response. Our senior team has analyzed the logs you submitted and found that Petya Ransomware is trying to enter the computer via Samba (SMB), and AVG is blocking it from getting in. You can find more information about this ransom ware on our blog post here: http://www.avg.com/en/signal/petya-ransomware-what-you-need-to-know-1 .

To resolve the situation now, please download and install all Microsoft security patches and updates. You could also consider contacting Microsoft directly.
James ParkerJames Parker
Thank you for your responses.

I have all the Microsoft patches and keep them up to date, doing a manual check the second Tuesday of every month just to make sure I have them all.

So the problem is in AVG's popup warning that can't be minimized nor closed that make the computer unusable.

As you did not resolve this AVG issue after a month, I was forced to stop using AVG and now use another company's product.
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